Medical Assistant Patient Care
Resume:
Cynthia Sherman
Medical Assistant
Contact
***** ***** ****** ** ***#1135, Katy, Tx 77494
****************@*****.***
Objective
Talented Medical Assistant offering a strong history of success in meeting patient’s needs. Self-motivated and hard working with excellent bedside manners. My experience as a Medical Assistance is to thrive using different medical technologies that will allow me to immediately contribute towards the welfare of any medical facility and its patients
Education
Virginia College, Bossier City, LA 2016-2018
Diploma in Business Administration
Blue Cliff College, Shreveport, LA 2008-2009
Medical Assistant
Experience
IRR Healthcare System
Patient Care Coordinator
11/2021 – Present
communicate effectively with patients, nursing staff, clerical staff rather verbally or written always utilizing my vast knowledge of medical terminology.
make inquiries as well as follow ups to customer complaints and providing necessary actions or changes to correct problem situations.
provide follow up resolution to upper management on any corrective measures that may have been required.
monitor and evaluates corrective measures taken for possible training purposes.
continuous efforts to develop, increase, and maintain relationships with all levels of customers as well as staff.
received and listened to complaints and grievances from customers.
marked daily inquiries into customer complaints, and initiated actions or changes necessary to correct issues.
Springtime Pediatrics
Katy, Tx
11/2019 – 11/2021
input detailed progress notes into patient charts allowing necessary doctor/nurse/pharmacist allowing staff as well as patient to stay updated on refill request.
verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
prepares patients for examination by performing preliminary physical tests, by reporting patient history summary.
secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
Ochsner LSU Health Shreveport
Patient Care Tech
11/2013 -10/2019
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Caddo Family Medical Clinic, Shreveport LA
F/T 40 HRS Medical Assistant
11/2009 – 09/2013
ensure the administrative workload was accomplished in a timely manner daily.
aid with problems and provided reasonable solutions for conflicts between staff and or customers.
provide expedited services or implement necessary corrective measures within established facility policies where appropriate.
Key Skills
EMR Software (Meditech, Kinnser, Epic, PCC and Forcura
Blood Draws
Injections
Vitals
urinalysis
Trach Experience
Trauma Unit Experience
Medical Terminology
Insurance Verification
Patient intake
Customer service
Reference:
Wilda Wiley
IPR Healtcare System
Gloria Vermeersh
Springtime Pediatrics
Dr. Abubakar Ibrahim
Caddo Family Medical Center
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