Home Care Customer Service
Resume:
Bano R. Shah
East Amherst, New York 14051
Email: ********@*****.***
CAREER OBJECTIVE
Entrepreneur with good communication, customer service, and organizational skills, seeking a position with a progressive company.
EDUCATION
New York Institute of Esthetics, Williamsville, New York
Esthetics, August 2022
Jefferson Community College, Watertown, New York
Associates Degree in Science, May 2000
HONORS
Dean's List, Jefferson Community College, May 2000
Valedictorian, NY Institute of Esthetics, August 2022
EDUCATIONAL TRAINING
●Facials-proficient in all
●Waxing-proficient in all areas
●Paraffin
●Chemical peels
●Microdermabrasion
●Manual microdermabrasion
●Makeup Application
●Lash extensions
●Body treatments -wraps, detox, masks, cellulite
●Ultrasound technique and ultrasonic facial
WORK EXPERIENCE
America Home Care, Williamsville, New York
Client Coordinator, September 2023 to present
●Help incoming clients with getting approved for home care
●Assist in maintaining home care services
●Coordinate communication between insurance provider and clients
TJ Maxx, Williamsville, New York
Associate, December 2021 to September 2023
●Stocking
●Cashier
●Resetting Departments
Aurora Window Systems, Buffalo, New York
Data Entry, November 2022 to April 2023
●Entered information for residential clients into a program
Tops Markets, Williamsville, New York
Operations Manager, September 2020 to May 2021
●Look over the front end, grocery, general merchandise, health and beauty, dairy and frozen departments
●Received training in all departments along with HR and payroll training (Kronos System)
●Make sure inventory book level work is done weekly
●Request credit for markdown items in each item for the week
●Audit ten random receiving vendors during the week
●Help all departments when they are short on employees
●Do cycle counts and cycle count verification
●Close at least two nights a week
7-Eleven, East Amherst, New York
Franchisee, December 2017 to August 2020
7-Eleven, Lockport, New York
Store Manager, February 2011 to December 2017
●Manage daily operations
●Paperwork
●Ordering
●Training
●Hiring
●Terminating
●Budgeting
●Audit prep and completion
●Scheduling
●Sales Planning
●Payroll (ADP System)
●Resetting store sections
●Sales execution
AWARDS
Inventory Control August 2012
Sales Champion June 2015
Sales Champion July 2017
Brand Excellence August 2019
Brand Excellence November 2019
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