Business Development Customer Service
Resume:
Work History
Finance Professional
SANTOS
SOSA
Contact
Address
Sanford, Fl, 32773
Phone
*********@*****.***
WWW
https://zety.com/profile
/santos-sosa/225
Skills
Customer Service
Team Work
Multitasking Abilities
Self Motivated
Communication
Software
Microsoft Office
Advanced
Route One
Advanced
E leads CRM
Advanced
Experienced Executive with over 20 years of experience in banking. Excellent reputation for resolving problems and improving customer satisfaction.
F&I Manager Team Leader
AUTONATION, Winter Park, FL
Monitored budget and revenue trends, compiling
reports for company leadership to inform decision- making.
Trained new and existing staff members in various
financial procedures to prepare for job
requirements.
Carried out day-to-day duties accurately and
efficiently.
Used critical thinking to break down problems,
evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
2016-07 -
Current
Business Development Executive
ASESORIA Y SERVICIOS INTERNACIONALES, Caracas
Business Development of Aservica an independent
and licensed Venezuelan company, with a focus on
delivering expert Private Banking asset management and financial advisory services, Insurance, and
equity, serving a select clientele.
2004-03 -
2015-04
Regional Relationship Manager
BOD BANCO UNIVERSAL
I was responsible for the portfolio of the Industrial Region in Venezuela
Worked independently and/or collaboratively with
product specialists staff to identify prospective
opportunities to market or cross-sell non-credit
products to new or existing customers, preparing
presentation, materials and/or cross-sell packages, as needed
Reviewed and approved wires up to designated
limit; monitor overdrafts, confirm additional source of 2000-08 -
2004-01
Languages
Native Spanish speaker
Advanced
funds and partner with office management in
decision making process
Evaluated profitability and risk of designated
portfolio; provided alternative pricing structure
Accomplishments: I was the first person who went to the region to establish the department
Building a portfolio of clients
Established a lending scheme to finance most of the building developer in the region.
Relationship Manager
BANCO MERCANTIL, BANCO UNIVERSAL
Coordinated and oversee the relationship
management of Blue Chip companies and the daily
administration of accounts
I Managed accounts of significant intricacy,
complexity and risk level, administered the
execution of all cash flows, internal and external reporting, set accounts up on relevant
administrative and operational systems, coordinated all administrative, operational and risk management support
I also collaborated with other parties including
attorneys, financial advisors, service partners to structure and close capital market transactions
Serve as primary contact for alliances and client
relationships
Accomplishments: I impelled the project to
financing the Cerveceria Regional (Regional
Brewery) brand new plant, forming a pool of banks
I leaded the project to finance DirecTV in
Venezuela.
1995-12 -
1998-04
Relationship Manager
BANCO CONSOLIDADO C.A. SACA
Responsible for offering and selling financial
products and services Oils and Gas Sector customers Building and deepen relationships by uncovering
financial needs, by recommending the best
products, services, and solutions Partnering with
appropriate specialist to serve customer banking,
small business, mortgage, investments, and private 1992-11 -
1994-08
Education
bank needs.
Credit Administrator Manager
BANCO EXTERIOR C.A. BANCO UNIVERSAL
Performs a quality post-closing review of new and
renewal loans for accuracy using the loan booking
checklist
Assists the Loan Administrator(s) with the preparation and maintenance of the credit and collateral loan
files using the credit and collateral checklist
Responsible for the monitoring, clearing and
updating of the loan system for financial statement Previous I was a lending department officer
account.
Investigated and evaluated customers for
creditworthiness and potential risk factors.
Obtained and reviewed credit reports, credit
references, credit insurance and financial
statements to establish credit limits for new
accounts.
Obtained and interpreted financial statements to
assist in credit limit reviews.
Wrote and implemented standard operating
procedures for credit personnel to achieve
consistency in unit operations.
Maintained full knowledge of current regulatory
environment and made proactive adjustments to
meet changing requirements.
1991-05 -
1992-11
Bachelor's Degree: Business Administration
and Management, Management
Information System
UNIVERSIDAD JOSÉ MARIA VARGAS, UCAB
1984-01 -
1991-01
Master Degree: Management Information
Systems
Universidad Católica Andrés Bello - Caracas
Native or bilingual proficiency ), English
1994-06 -
1996-01
Accomplishments
Certifications
Credit Analyst, DHS (Development Supervisory),
Credit Risk Analyst, Financial Statement Analysis
under inflationary Environment, UCAB: WEB
Commerce, A Quality Assurance, Letter of Credit,
Credit Analyst Instructor, Financial Management in Banking Business, Florida State Insurance Agent 2.15 Course, ACAMS Anti Money Laundering Certified
Specialist, Professor: Economy 101, Financial
Statements Analysis.
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CERTIFICATIONS: Florida Life, Health & Annuity No
W302730; CAMS AML No
2016-01 CAMS
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