Customer Service Team Lead

Shawndreka Jackson

FORRAY DRIVE, COVINGTON, GA **016 • 470-***-**** • ************@*****.***

Detailed-oriented quality handler that is adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem solving with a history of making positive impact in manufacturing operations. Strong leadership abilities, demonstrated through successful coaching, team growth, and meeting project deadlines.

Project Verte – McDonough, GA

January 2023 - July 2024 Team Lead Picker/Packer

Locating and moving stock of products to pallets or crates for storage or Shipment

Identifying damages and report shortages or quality deficiencies

Assembling products on the production line and ensuring that all items and components are assembled correctly.

Making sure the quality is checked to ensure that packaged items are not defective, also assemble boxes, pack products into boxes, stacking cases on pallets, follow all safety regulations and procedures, and maintain a clean area.

SKILLS

Inventory Control Excellent Customer Service

Resolve Customer Complaints Shipping and Receiving

Radio FrequencyScanner

February 2019 – November 2022 Warehouse Material Handler

Prepared orders by processing request and supply orders; pulling materials and packing boxes; placing orders in delivery areas

Balanced loads and secured items for safe and damage-free transport to accurate destinations

Completed fast loading and unloading of trucks carrying freight and materials

Worked professionally with team members and across departments to meet demands of high-volume Environment

Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders

Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.

June 2017 – February 2019 Sales Associate

Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Identifying customer needs and directing them to an appropriate product.

Handle cash transactions with customers.

Developed strong product knowledge to provide informed recommendations based on individual customer needs Promotes, sales, secures orders from existing and prospective customers.

Demonstrate products and services to customers and assist them in selecting the best product suited to their needs

Assist customers in carrying and loading their purchases.

Maintain outside appearance of store by returning carts to proper location and cleaning/organizing as necessary.

Conduct sales transactions to include refunds, returns and filing order for specialty products

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