Customer Service Call Center
Resume:
DANNY THOMAS "DOC" LOVE
Customer Service Specialist
PROFILE
Upbeat Courteous, customer service oriented with 12 years of experience in call center setting. Well Spoken and outgoing team player equipped with effective problem-solving skills, accustomed to work professionally and efficiently in a fast-paced environment on location or remotely from home. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail.
CONTACT
4050 Huntingreen Ln Apt #E
Winston-Salem, NC 27106
********@*****.***
HOBBIES
Audio Engineering
Sports Radio
Short Track Racing Announcer
EDUCATION
Pulaski Co High School: Dublin, VA
1981 – 1985
MILITARY SERVICE
United States Air Force
Oct 1985 – Nov 1993 Pope AFB, Fayetteville, NC
Honorable Discharge
CUSTOMER SERVICE
• ABLE TO ADAPT TONE, LANGUAGE AND STYLE FOR DIFFERENT CUSTOMERS AND SITUATIONS.
• CREATING A GOOD FIRST IMPRESSION IN BUILDING CUSTOMER RELATIONSHIPS AND LOYALTY.
• MEETING CUSTOMER EXPECTATIONS IN AREAS SUCH AS TIMELINESS, QUALITY AND CONSISTENCY.
• PROJECTING A PROFESSIONAL IMAGE FACE-TO-FACE, ON THE PHONE AND VIA E-MAIL.
• ABLE TO CONTROL A CONVERSATION AND QUICKLY OBTAIN RELEVANT INFORMATION.
• ABILITY TO WORK WITH PRIVATE DATA AND MAINTAIN CONFIDENTIALITY.
• SKILL IN THE USE OF COMPUTER AND RELATED SOFTWARE APPLICATIONS; ABILITY TO LEARN NEW SOFTWARE.
• ABILITY TO REMAIN CALM WHEN DEALING WITH EMOTIONAL, DIFFICULT OR DISTRESSED PEOPLE.
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Danny Thomas “Doc” Love
Address: 4050 Huntingreen Ln Apt #E, NC 27284 … Cell: 336-***-**** … Email: ********@*****.***
Experience Detailed:
1985-1993 – US Air Force, Pope AFB, Fayetteville, NC
Aircraft hydraulic specialist (Hercules C130)
Worked on flight lines and in shop, specializing in trouble- shooting, replacing and repairing aircraft hydraulic systems and components.
Deployed with Aircraft in conjunction with real world missions with 82nd Air Borne/Ft Bragg, NC
Veteran of the following; Operation Horseshoe (Honduras), Operation Just Cause (Panama), Operation Desert Shield/Storm (Gulf War)
1994-2000 – Self Employed / Independent Contractor
Worked full time & Part Time developing excellent communication skills by learning the craft of public speaking via Public Adress announcing at local sports events as well as, working part-time @ various local radio stations broadcasting Motorsports & College Football, internet radio broadcasting and writing for several motorsports publications.
Proficient in Microsoft Office Products
Proficient in Microsoft Excel Products
2000-2010 – Victory Lane Productions (Owner / Operator Full Time 2003 – 2010 & Race22 Radio Part Time 2018 – 2024)
Audio Engineer for Race22.com/Race22 Radio
Responsible for all audio production for live on-location sports broadcasts to include weekly
radio shows and live sporting events.
Responsible for Video & Audio production for podcasts creations & client commercials
Proficient using GoldWave Audio Editing Software
Responsible for all sales and Customer Service
2011-2022 – Atrium Wake Forest Baptist Health … Winston-Salem, NC
Service Response Center / Call Center – Customer Service Rep II
Responsible for answering in-house calls and patient calls
Responsible for Running, Monitoring Troubleshooting Various Reports and Programs used for daily operations: -Patient calls, assist patients with all dietary needs to include placing meal orders via HealthTouch software, monitoring the non-appropriate report consisting of manually entering patient meals 3 times daily, as well as, running Epic reports to monitor Warfarin intake, allergies, dietary restrictions
In house calls, assist hospital staff as needed to include dispatching engineering, housekeeping, patient transportation, van service, bio-med services as well as Monitoring Essential Frige and Freezer Temps that hold meds & tissue samples to avoid potential loss.
Proficient using Epic medical Software
Compliance with all HIPPA & PHI Regulations
2023-2024 – Credit Management Company … Cheswick, PA
Customer Service Representative / Call Center (Remotely from Home)
communicating with patients/clients to help resolve issues, maintaining accurate client records,
Know hospital Policies concerning patient financial responsibilities after patient insurance submittance
Know insurance timely filing policies for Government Assist Insurances, Personal Insurances & Laws in PA & NY
Responsible for all incoming calls from patients & Insurance Companies pertaining to medical billing and
obtaining insurance information to submit to claims in patient chart via EPIC medical system
Responsible for maintaining patient financial payment plans to keep current
Proficient using Epic medical Software
Compliance with all HIPPA & PHI Regulations
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