Technical Support Customer Service
Resume:
TONY
WYZZARD
****.*******@*****.***
CONTACT
Highly adaptable and quick learner,
with the ability to thrive in fast-
paced environment. Passionate
about staying updated with the
latest technological advancements
in the fields. Committed to providing
exceptional customer service and
driving business growth.
CAREER OBJECTIVE
Marketing Executive
After9Partners, Atlanta, Georgia
Director Of Operations
IpartyATL, Atlanta, GA
Senior Technical Specialist/ Account Manager
Lifeline Systems, Framingham, MA
Event Planner
ORGANIZATIONS, NBBMA, US
Technical Support Specialist/Field Engineer
EXPERIENCE
December 2018 - Present
Developed pricing strategies, balancing firm objectives, and customer satisfaction.
•
• Collaborated with teams to ensure successful product launches. Enhanced customer experience through use of digital platforms and
• tools.
July 2015 - Present
Developed and implemented effective strategies to promote events while maintaining quality standards.
•
Ensured compliance with all applicable laws, regulations, and policies within our Nightlife events.
•
Set and implemented strategic goals and initiatives to align company
• with mission, values, and vision.
March 2015 - June 2023
• Tasks
Conducted site visitations to assess service quality, address concerns, and strengthen client relationships.Proactively communicated with clients to provide updates, share best practices, and offer training opportu nities
•
Achieved consistently high client retention rates through exceptional
• service and relationship management
Managed a large customer base and maintained strong relationships through effective communication and customer service
•
February 2018 - February 2019
• PERSONAL PROJECTS
• Migration for Lifeline Customers to Cloud based environment May 2006 - March 2015
Philips Healthcare Solutions, Roswell, GA
Technical Support Representative/ Sales Associate
Lifeline Systems, Framingham, MA
Provided technical support for Philips Senior Care Division, a leading provider of emergency response and personal safety solutions
•
• Traveled across the country to install Philips Senior Care equipment, ensuring efficient and effective system
• implementation
Collaborated with cross-functional teams to ensure smooth implementation of new systems and upgrades
•
Traveled across the country to install Philips Senior Care equipment, ensuring efficient and effective system implementation
•
Build and maintain strong customer relationships through proactive
• communication and personalized service
May 1997 - April 2006
• Tasks
Offered prompt and effective troubleshooting assistance to customers, resolving technical issues efficiently
•
Proactively communicated with clients to provide updates, share
• best practices, and offer training opportunities Successfully sell support contracts to customers, emphasizing the benefits of 24- hour support calls for uninterrupted operations
•
Masters Of Business Administration
Univeristy of Phoenix, Atlanta, GA
Bachelor Of Science In Mass Communication
Emerson College, Boston
EDUCATION
January 2009
January 2006
January 1995
SKILLS
• PERSUASION CRM
• GENERATION
PRODUCT PRESENTATIONS, NEGOTIATION SKILLS,
COMMUNICATION AND
•
SYSTEMS, RELATIONSHIP BUILDING, GOAL-ORIENTED TEAM COLLABORATION
•
• Skill
• LANGUAGES
• English
• Project Management
• Digital Advertising
• Quality Leadership
• Sales Strategies
• Social Media Expertise
• Accomplished Manager
• Special Event Planning
• Strong Time Management
• Effective Customer Communication
References available upon request
REFERENCES
AWARDS
• NPU-Y Community Service Award August 2019
Contact this candidate