Microsoft Active Directory, Azure, M365, Intune, Citrix and VMware.

Muhammad Raza Akbar

MICROSOFT AZURE MICROSOFT ENDPOINT MICRSOFT OFFICE 365 VMWARE CITRIX

647-***-**** ************.*****@*******.*** Ontario, Canada

SUMMARY

Experienced IT professional with expertise in Microsoft Azure, Office 365, Windows Active Directory, Microsoft Endpoint Management, and VMware. With a proven ability to deploy and maintain both cloud-based and on-premises infrastructure. Acquired professional training in CCNA, ITIL, Linux, and Citrix enhancing technical skills and expertise.

CERTIFICATIONS AND TRAINING

● Microsoft Certified: Azure Administrator Associate (AZ-104)

● Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)

● Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

● Microsoft 365 Certified: Administrator Expert (MS-102)

● VMware Certified Professional - Data Center Virtualization (2V0-21.20)

● Citrix Certified Associate – Virtualization (1Y0-204)

● Citrix Certified Professional – Virtualization (1Y0-312)

● Microsoft Certified: Administering Microsoft Azure SQL Solutions

● Administering Microsoft Active Directory

● Cisco Certified Network Associate

● Information Technology Infrastructure Library (ITIL) Foundation

SKILLS

Technical Skills

● Proficient in Microsoft Office 365, including management of office applications and services.

● Assisted in deploying and managing endpoints using Microsoft Intune Enrollment.

● Experienced in Microsoft Entra ID in user onboarding, offboarding process and account management.

● Administered Microsoft identity and access management features such as MFA and conditional access policies.

● Utilized and managed Azure monitoring to generate system alerts.

● Proficient in administering Microsoft Windows Server 2016, 2019 and 2022.

● Deploying and supporting Microsoft Windows 7, 10, and 11.

● Experienced in system administration tasks such as user management, file system management,

and server maintenance.

● Familiarity with cloud computing principles and platforms, including SaaS, IaaS and PaaS.

● Experienced in providing IT support and helpdesk services.

● Deployment and maintenance of virtual machines, VMware ESXi Hosts and vCenter Server.

● Familiar in deploying and managing Citrix XenApp and Citrix XenDesktop.

● Skilled in networking concepts, encompassing TCP/IP, DNS, DHCP, and VLAN configuration.

● Familiarity with RedHat Linux operating systems administration.

Soft Skills

● Proficient in giving and receiving feedback constructively, fostering an environment of continuous improvement and mutual respect.

● Experienced in planning and project management, adept at coordinating tasks, resources, and timelines to achieve objectives effectively.

● Demonstrated ability in team building and collaboration, leveraging diverse strengths and perspectives to achieve common goals.

● Proactive approach to troubleshooting and resolving issues efficiently and effectively.

● Capable of working both independently and as a team player, contributing to group efforts while also excelling in individual tasks.

● Known for reliability, dependability, and a strong work ethic.

● Enthusiastic learner with a passion for acquiring new knowledge and skills.

● Proficient in fostering strong connections and meaningful relationships with peers, clients, and stakeholders by employing empathetic communication and attentive listening skills.

WORK EXPERIENCE

E-Shipper 2021-Present

Desktop Analyst

● Manage user onboarding and offboarding processes, ensuring proper setup and decommissioning of endpoint and printer devices.

● Adjust group memberships in accordance with company roles to maintain appropriate access levels.

● Assisted in the management of Conditional Access policies in Azure AD.

● Set up and manage Multi-Factor Authentication (MFA) in Azure AD for all employees on-site and remote.

● Responsible for assigning or removing additional licenses / apps to users based on requirements and requests for Microsoft 365 E5 licenses.

● Diagnose end user hardware and software issues in-person and remotely using TeamViewer for business.

● Troubleshooting basic networking issues for end users.

● Provide training, technical guidance and advice to end users on company IT policies and practices.

● Drafted and maintained knowledge base articles.

● Created and managed device configuration profiles in Microsoft Intune for a group of users.

● Worked with and resolved end-user issues related to device configurations, application access, and compliance errors within Intune.

● Provisioning laptops and desktops using corporate image.

● Managed the deployment of security updates and patches via Intune.

● Investigating and resolving escalated technical service requests and incidents on ServiceNow.

● Collaborating with network consultants to configure firewalls and cisco routers.

● Working with the application team to resolve any issues with applications.

● Working closely with cross-functional teams, including developers and IT operations.

● Worked on projects with multiple business units including PMO, legal and end user groups.

● Testing Microsoft windows 10 multisession on azure platform for developers / consultants.

WORK EXPERIENCE CONTINUED

National Tire Distributor 2018-2021

Tech Support Specialist

● Used Zendesk ticketing system for ticket creation and escalations.

● Provided first-line support for users encountering issues with business applications.

● Conducted initial diagnostics on hardware and software issues, providing detailed information to senior support staff for further investigation.

● Utilized Event Viewer logs to diagnose and resolve system errors, ensuring minimal downtime for critical applications and services.

● Handled user onboarding and group management in Microsoft AD.

● Monitored user activity alerts in Azure AD to identify and report any security concerns or unusual behavior.

● Performed in place upgrades for windows operating system.

● Assisted in the deployment and maintenance of third-party software updates and patches using Microsoft SCCM.

● Assisted in maintaining and updating the company’s device inventory within SCCM.

● Provided feedback to senior IT staff on recurring issues and user challenges, contributing to the development of long-term solutions and improvements.

● Participated in monthly IT team meetings to discuss ongoing projects, support challenges, and opportunities for improving service delivery.

● Collaborated with the IT team to update knowledge articles, troubleshooting procedures and best practices, improving the overall efficiency of technical support operations.

● Participated in the deployment of virtual machines using VMware technology for testing environment of the firm.

● Supported the IT team by creating snapshots of virtual machines to ensure a reliable rollback process during testing phases.

Walmart 2016-2018

E-commerce Coordinator and Team Lead

● Assisted in resolving software related issues for stores in Eastern and Western Canada.

● Provided support and alternatives in times of service outage.

● Collaborated with different support teams to escalate and/or resolve issues.

● Trained new staff hired for e-commerce in the province of Alberta and Ontario.

● Worked with senior level of management to develop the training guides for e-commerce.

● Tested software and equipment’s provided for implementation and provided feedback.

● Fostered positive interactions with users and colleagues.

EDUCATION

● Bachelor of Business Administration (BBA) – Heriot Watt University

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