Customer Service Data Entry
Resume:
PROFESSIONAL SUMMARY
Detail-oriented professional with experience in records
management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
EXPERIENCE
Claims Processor
April 2024 - Present Allstate, Remote, Florida
Customer Service Agent
July 2020 - April 2024 T-Mobile, Charleston, SC
Assistant Manager
May 2017 - July 2021 Murphy USA, Jacksonville, Florida
• Collected initial premiums and issue receipts.
Interfaced with other departments to obtain necessary information required for resolution of claims.
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Assisted in training new staff members on proper procedures for processing claims.
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Entered insurance- and claims-related information into database systems.
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Recorded and maintained insurance policy and claims information in database systems.
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Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
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Analyzed and collected customer information to prepare product or service reports.
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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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Provided account information to customers and explained bill service policies and customer rights.
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Managed workload independently with minimal supervision from team lead or manager.
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Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
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CONTACT
*************@*****.***
Jacksonville, FL 32210
SKILLS
• Data entry proficiency
• Claims Processing Software
• Insurance Regulations Understanding
• Claims
• Transactions reconciliation
• Customer Service
• Active Listening
• Problem-solving abilities
• Data Entry
ARKELL TRACY
Material Handler
May 2010 - April 2015 Amazon, Jacksonville, Florida Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
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Coordinated employee schedules according to staff availability and processed time-off requests.
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Performed administrative duties such as processing payroll information or managing employee benefits programs.
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• Utilized barcode scanners to track and trace materials. Maintained equipment storage areas to ensure that inventory was protected.
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Performed regular cycle counts of inventory levels in order to maintain accuracy.
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Directed spouts and positioned receptacle bins, carts, or containers for loading.
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Received supplies according to purchase orders or alternative verification methods.
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EDUCATION
June 2008
North Charleston High, South Carolina
REFERENCES
References available upon request
Contact this candidate