Customer Service Executive Assistant

JOYCE GRAFF

Nampa, ID ***** 541-***-**** *****.*.*****@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and eager to contribute to a team’s success through hard work, attention to detail, and excellent organizational and customer service skills.

SKILLS

• Event and Project Planning

• Written and Oral Communication

• MS Office 360

• Excellent Customer Service

• Website Development and Maintenance

• Strong Skills in Confidentially and Personnel Information WORK HISTORY

Idaho Division of Career Technical Education – Admin. Asst. II – 1/24/22 to Present – Boise, ID

• Admin support to Chief Program Officer of Program Services

• Prepare financial transactions including p-cards, credit card transmittals, other bookkeeping records, and monitoring budgets

• Compile and analyze information and data from a variety of sources to compile internal program audits.

• Training on Luma and new administrative assistant Idaho Statewide Account System, P-Card, and Travel Express.

• Schedule and coordinate conferences, including travel arrangements for staff and out-of-area participants.

• Communicate with Post-Secondary Directors, administrators, and secondary directors, and teachers regarding applying, and receiving funds from the Idaho Quality Program Standards Incentive and Start-up Grants.

• Organize data and manage numerous databases.

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Rise Services - Direct Support Professional - 06/03/2019 to Present - Nampa, ID

• Administrating prescribed medication and documenting medication given.

• Maintain confidential information on clients.

• Aiding disabled adults in learning the skills necessary to become as independent as possible.

• Assisting the client in being an active and contributing member of the community.

• Providing the client with a safe environment with 24-hour staff trained to meet their independent needs, crisis response, and professional oversight.

• Encourage the client to complete daily programs, and respect and support each client to succeed. Nampa Public Library - Youth Service Lead - 12/2011 to 06/2020 City of Nampa – Nampa, ID

● Trained, scheduled, and assessed the effectiveness of library staff in children's programs to meet library needs and achieve the highest levels of customer service.

● Secured numerous grants for children's programs, events, and educational opportunities.

● Promoted library use and advocated for children's programs and services with young patrons and families.

● Offered reference service and book recommendations for young students and teachers to improve children's access to high-quality learning materials.

● Created and implemented engaging and educational outreach programs for children, parents, and school staff.

● Developed long-term plans and annual budget proposals for children's programs in the library and outreach events over the past eight years.

● Worked with teachers to provide kids with lifelong learning skills.

● Taught kids about library practices via individual and group instruction.

● Co-Vendor Chair for Idaho Library Association Conference 2013. EDUCATION

Bachelor of Arts: Communications, 06/1986, Eastern Washington University - Cheney, WA

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