Customer Service Store Manager

WHITNEY LEE

C: 501-***-**** *********@*****.***

SUMMARY

Results-driven Customer Service professional, with 3+ years of customer service experience. Devoted to maximizing customer satisfaction with exceptional service and support. Skilled at handling various calls while resolving client issues rapidly. SKILLS

● Organizational skills

● Verbal/written communication

● Building rapport

● Problem-solving

● Teamwork

● Microsoft Office expertise

● Customer Service

● Sales expertise

● Critical thinking

● Leadership

EXPERIENCE

12/2022 – 08/2023

06/2021 – 12/2022

ASSISTANCE MANAGER

Journey’s – Dallas, TX

• Checked in with the Store Manager and developed a strategy to meet daily goals.

• Drive sales and daily promotions.

• Engaged and motivate team members to achieve their goals.

• Supervised and help with tasks like processing incoming shipments, helping out with changes to the store’s visual displays, and marking down products on sale.

• Trained and developed staff members.

• Supervised and managed all aspects of daily store operations and loss prevention needs as needed by your Store Manager

CUSTOMER SERVICE REPRESENTATIVE

Debt Blue – Dallas, TX

• Provided excellent customer service by making a human connection, actively listening, building rapport, problem-solving, and providing first-call resolution.

• Consulted with customers to resolve complaints and verify financial and credit.

• Analyzed financial data such as income growth, quality of management, and market share to determine the expected profitability of loans.

• Evaluated customer records and recommend payment plans based on earnings.

• Communicated with customers over the phone and email.

• Managed high incoming and outbound call volume.

01/2020 - 06/2021

CASHIER & COMMITTEE MEMBER

Chipotle – Dallas, TX

● Greeted and served customers by providing excellent customer service.

● Excelled in fast-paced settings by demonstrating problem-solving and relationship-building.

● Prepared orders and counted down the register for accuracy.

● Maintained front-of-house operations and productions.

● Analyzed the quality of in-stock food items and daily preparation. 02/2019 - 01/2020

SALES ASSOCIATE

Shoe Palace Dallas, TX

● Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

● Engaged positively with each customer, providing professional and polite support for sales and service needs.

● Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.

● Assisted customers and provided excellent customer service.

● Demonstrated products to customers, discussed features, and redirected objections to capture sales.

EDUCATION

08/2021 – Present PRAIRIE VIEW A&M UNIVERSITY

Bachelor of Arts (B.A), Biology

(Expected graduation May 2025)

ACTIVITIES AND HONORS

Upward Bound Scholar (2016 - 2022)

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