Call Center Information Technology

Lakeisha Martin

****************@*****.*** NOLAN, HIGHLAND, US +1-313-***-****

WORK HISTORY

telebanker at Bank One

****-**-** - ****-**-01(2 Year(s))

cahier at The Home Depot Inc

****-**-** - **07-05-01(3 Year(s))

cahier at Lowes

2007-08-01 - 2012-08-01(5 Year(s))

Technical Advisor at AT&T Inc.

2012-06-01 - 2018-04-01(6 Year(s))

Improve customer retention through programs and service provided to the customer Created, documented and maintained a user troubleshooting guide Used in all test centers

Provided opportunities to gain knowledge and experience in local and long distance central office based telephony, information technology operations, administration, remote monitoring and management, security

Provide advanced technical advising and warranty help to customers day to day Worked in a call center environment

Created and edited complex reports utilizing numerous application/databases Utilize mechanized systems to initiate and complete service orders and handle customer requests

Answering service related calls, as well as selling AT&T branded home products such as U-Verse Television service, Internet Services, and Phone Services Work in one or multiple queues/skill sets over various customer contact channels Maintain working knowledge of all company products, services and promotions Certified Nursing Assistant (CNA) at Martha T Berry 2018-06-01 - 2020-01-01(2 Year(s))

Undress, wash, and dress patients who are unable to do so for themselves. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Supply, collect, or empty bedpans.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Stock or issue medical supplies, such as dressing packs or treatment trays. Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Turn or reposition bedridden patients.

Exercise patients who are comatose, paralyzed, or have restricted mobility. Assist nurses or physicians in the operation of medical equipment or provision of patient care. Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Feed patients or assist patients to eat or drink.

Record height or weight of patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Collect specimens, such as urine, feces, or sputum. Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

Prepare or serve food trays.

Certified Nursing Assistant (CNA) at Oakridge Manor 2020-04-01 - 2023-05-01(3 Year(s))

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Supply, collect, or empty bedpans.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Position or hold patients in position for surgical preparation. Stock or issue medical supplies, such as dressing packs or treatment trays. Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Turn or reposition bedridden patients.

Exercise patients who are comatose, paralyzed, or have restricted mobility. Assist nurses or physicians in the operation of medical equipment or provision of patient care. Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Feed patients or assist patients to eat or drink.

Record height or weight of patients.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Collect specimens, such as urine, feces, or sputum. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination. Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

Prepare or serve food trays.

Certified Nursing Assistant (CNA) at Michigan Veterans Home 2024-02-01 - 2024-10-01(1 Year(s))

Undress, wash, and dress patients who are unable to do so for themselves. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Supply, collect, or empty bedpans.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Position or hold patients in position for surgical preparation. Stock or issue medical supplies, such as dressing packs or treatment trays. Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Turn or reposition bedridden patients.

Exercise patients who are comatose, paralyzed, or have restricted mobility. Assist nurses or physicians in the operation of medical equipment or provision of patient care. Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas. Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Explain medical instructions to patients or family members. Feed patients or assist patients to eat or drink.

Record height or weight of patients.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination. Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.

Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

Prepare or serve food trays.

EDUCATION

Wayne County Community College District -

Graduated 2023-01-01

English Language and Literature

SKILLS

professional, 6 years

excellent interpersonal and communication, 6 years proficiency in crm software, 6 years

salesforce, 6 years

microsoft word, 6 years

excel, 6 years

google suite, 6 years

customer relationship management crm, 6 years

sales and marketing strategies, 6 years

effective communication, 6 years

problem solving and troubleshooting, 6 years

team collaboration, 6 years

time management, 6 years

remote work proficiency, 6 years

certification, 6 years

nursing, To complete

recording stats, 6 years

patient positioning, 6 years

rehabilitative nursing actions, 6 years

bedside nursing, 6 years

provide nourishment, 6 years

nursing home care, 6 years

indicate physiologic change, 6 years

perform nursing duty, 6 years

nursing procedures, 6 years

use wheelchair, 6 years

provide medical care, 6 years

assist resident, 6 years

health care procedures, 6 years

basic cardiac life support, 6 years

, 6 years

LANGUAGES

English, Business Fluent

CERTIFICATIONS

Completion of English Science and Arts

SOCIAL NETWORKS

Facebook, https://Lakeisha Martin

ABOUT ME

I have a drivers license

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