Customer Service Sales Associate
Resume:
Harpreet Sandhu
Modesto, CA *****
***************@*****.***
Dedicated and personable customer service professional with over 4 years of experience in retail and hospitality environments. Proven ability to provide exceptional service, foster positive customer relationships, and effectively resolve issues. Skilled in sales, communication, and problem-solving, with a track record of exceeding sales targets and enhancing customer satisfaction. Adept at working in fast- paced settings and collaborating with team members to achieve business goals. Committed to delivering a superior customer experience and driving repeat business. Work Experience
Retail Sales Associate
Michael Kors-Livermore, CA
June 2024 to Present
• Welcomed customers with enthusiasm and provided assistance in locating and selecting merchandise.
• Offered personalized fashion advice based on customers' preferences and current trends.
• Efficiently managed transactions, including sales, returns, and exchanges, ensuring accuracy and adherence to store policies.
• Maintained an organized and attractive store environment by restocking shelves and arranging displays.
• Addressed customer concerns and complaints promptly, aiming to exceed customer expectations.
• Collaborated with team members to meet daily sales goals and enhance the overall shopping experience.
• Stayed informed about new products, upcoming sales, and promotions to provide accurate information to customers.
Front Desk Agent
Modesto Hotel-Modesto, CA
November 2023 to April 2024
• Greeted guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Managed the check-in and check-out processes efficiently, including handling guest reservations and room assignments.
• Provided guests with information about hotel amenities, services, and local attractions.
• Addressed guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction.
• Handled financial transactions accurately, including processing payments, issuing receipts, and managing cash drawers.
• Maintained up-to-date knowledge of room availability, rates, and promotions to provide accurate information to guests.
• Coordinated with housekeeping and maintenance departments to ensure timely room readiness and resolution of guest issues.
• Managed phone calls, emails, and other communications, directing inquiries to the appropriate departments as needed.
• Assisted with administrative tasks, including data entry, filing, and maintaining guest records. Sales Associate
Mall of Amritsar-Amritsar Punjab
January 2020 to May 2021
• Greeted customers as they entered the store, providing a welcoming and friendly atmosphere.
• Assisted customers in selecting and locating merchandise, offering personalized fashion advice and product recommendations.
• Handled customer inquiries and resolved complaints efficiently, ensuring a high level of customer satisfaction.
• Operated cash registers, processed transactions accurately, and handled returns and exchanges following store policies.
• Maintained store cleanliness and organized displays, ensuring an appealing and shoppable environment.
• Replenished stock and managed inventory levels, performing regular inventory counts and reporting discrepancies.
• Collaborated with team members to meet sales targets and enhance the overall shopping experience.
• Participated in training sessions and meetings to stay updated on product knowledge, store promotions, and policies.
Education
High school diploma
Baba bhudha g convent school - India
December 2023 to Present
Skills
• Cashiering
• Packaging
• Customer service
• Typing
• Analysis skills
• Driving
• Salesforce
• Management
• Computer skills
• POS
• Direct sales
• Mobile devices
• Communication skills
• Sales management
• Retail management
• Customer support
• Time management
• Office experience
• Guest services
• Cash register
• Help Desk
• Microsoft Excel
• Organizational skills
• Basic math
Certifications and Licenses
Driver's License
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