Medical Assistant Patient Care

Maribel Arroyo

860-***-**** ****************@*****.*** Bristol, CT 06010

SUMMARY

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. SKILLS

Wound Care and Irrigation

Inventory and Supply Management

Charting Expertise

Patient Feeding

Catheter Change and Preparation

Proper Sterilization Techniques

Venipuncture and Phlebotomy

Able to Lift 50 Pounds

HIPAA Compliance

Understands Medical Procedures

Problem Anticipation and Resolution

Treatment Room Preparation

Multitasking and Prioritization

Patient Relations

Pharmacy Relations

Clear Communication

Updating Medical Records

Operating EKG Equipment

Cleaning and Organizing

Appointment Scheduling

Procedure Assistance

Cleaning and Sanitizing

Supply Management

Critical Thinking

Decision Making

Social Perceptiveness

Blood and Tissue Collection

Multi-line Telephone System Operation

Time Management

EXPERIENCE

Medical Assistant, Bristol Healthcare Services, January 2022-Current Bristol, CT

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Performed preliminary physical tests to accurately record results in patient history summary. Medical Assistant /Phlebotomy Technician, ProHealth Physicians, November 2016-January 2022 Bristol, CT

Performed preliminary physical tests to accurately record results in patient history summary. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Educated patients about medications, procedures and physician's instructions. Organized charts, documents and supplies to maintain team productivity. Contacted pharmacies to submit and refill patients' prescriptions. Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Collaborated with local pharmacies to resolve and clarify issues with patient medication. Conducted insurance verification and pre-certification and pre-authorization functions. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Followed principles of asepsis and infection control to meet patient safety guidelines. Documented notes during patient visits.

Responded to patient callbacks and phone-in prescription refill requests. Cleaned and maintained medical equipment following procedures and standards. Measured vital signs and took medical histories to prepare patients for examination. Labeled and completed lab requisitions using ICD and CPT coding. Incorporated outside records into charts and EHR.

Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

Administered rapid tests for COVID and strep to help clinical staff assess conditions. Assessed, documented and monitored vital signs for patients within outpatient setting. Bilingual CSR, Faniuel, June 2015-July 2016

Bristol, CT

Documented customer correspondence in CRM to track requests, problems and solutions. Audited customer account information to identify issues and develop solutions. Handled translation calls with open and clear communication skills to quickly get to root of each issue.

Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.

Leveraged multilingual skills to review, record and organize written data from variety of sources.

Maintained and tracked accurate data using CRM and various computer systems. Performed needs analysis and presented options based on findings to help customers make decisions.

Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.

Answered more than 100 inbound calls from customers daily. Delivered translation services to clients.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Store Manager/Production Supervisor, Best Cleaners, March 2005-June 2016 Middletown, CT

Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.

Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

Established and updated production schedules to meet changing demands. Conducted performance reviews to identify and rectify areas for skill improvement. Reviewed individual employee performance to correct issues and enhance productivity. Maintained top-notch quality control standards and eliminated downtime to maximize revenue.

Recommended and implemented measures to improve production methods and quality of products.

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Monitored staff training and output to meet compliance, productivity and revenue goals. Provided input for performance reviews and identified areas for additional improvement. Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.

Developed and implemented significant process improvements to enhance department quality and throughput.

Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.

Planned production operations while establishing priorities and sequences for manufacturing processes.

Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.

Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.

Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.

Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.

Coordinated production requirements with material handling and staffing functions. Supported safety programs to reduce and eliminate employee injuries. Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.

Reviewed job specifications to properly set up machines. EDUCATION AND TRAINING

Trade Education

Medical Assisting/ Phlebotomy, Branford Hall Career Institute, Branford CT November 2016 LANGUAGES

Spanish:

Professional

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