Customer Service Accounts Payable

Lisa Dougan

*** ******** **.

London AR, *****

************@*****.***

Oct 2020-Feb 2023

Family Dentistry Clarksville, AR

Admin Assistant

Responsible for scheduling, patient records, billing, insurance verification, past due insurance payments, daily check in and out of patients.

May 2016 Sept 2022

My Daily Choice Russellville, AR

Affiliate

Sales/Distribution

Responsible for sales, accounts payable/receivable, product inventory, product supply and demand. Recruitment of new employees. Training and supervision of affiliates directly under my management team.

September 2004-April 2012

Notto Chiropractic Health Center Russellville, AR

Office Manager

Responsible for delivering high quality service to customers and temporaries by matching skills of temporaries to needs, developing and retaining business by providing outstanding customer service, and performing a variety of administrative tasks that support the overall mission of quality performance and service.

August 2003 - March 2004

Manpower 479-***-**** Russellville, AR

Staffing Specialist

Responsible for delivering high quality service to customers and temporaries by matching skills of temporaries to needs, developing and retaining business by providing outstanding customer service, and performing a variety of administrative tasks that support the overall mission of quality performance and service.

April 1998 - August 2003

The Gladewater Mirror 903-***-**** Gladewater, TX

Advertising Manager

Maintained client accounts for local newspaper through detailed customer service ensuring satisfaction and loyalty. Implemented and supervised the creation of new special sections for local newspaper to obtain new customers.

Contacted and built rapport with new clients to increase outside sales. Updated customer files to obtain access to both current and previous clients ensuring a continued relationship with client base. Assisted in collecting on past due customer accounts to prevent loss of revenue. Assisted with Accounts Receivable/Billing by maintaining a running total on the client accounts.

Education

Dover High School

Arkansas Tech University

Skills

Assisted in data entry of client invoices into a spreadsheet.

Operated PC and Macintosh computers for more than 8 years using software such as: Microsoft Word, QuarkXPress, Adobe PageMaker, Adobe Photoshop, PowerPoint, ExCel, PowerBase, Peachtree Accounting, Medisoft, Catpro, Chirotouch and JDE.

Conduct outside sales to expand business.

Telemarketing to acquire new business.

Recruit employees to form a pool of applicants for high demand skill areas.

Obtain detailed assignment information from customers and utilize it to provide effective customer service.

Troubleshoot to resolve the problems or complaints of customers.

Supervisor over as many as 50 employees on assignment.

Coach and council employees to ensure quality performance and job satisfaction.

Maintain customer and patient records to ensure completeness and accuracy.

Process unemployment claims, workers compensation, insurance, accident, and OSHA forms. Maintained and scheduled patients in a timely manner on a daily basis.

References:

Laura Safety Cordinator DOW Chemical 479-***-****

Larry McEntire Millwright Supervisor Siemens Corporation 479-***-****

Sueann Casto 479-***-****

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