Customer Service Support Specialist

Mary Bellew

617-***-**** • ********@***.***

PROFILE

Results-driven Customer Service Professional with strong track record in customer relations, administration and management skills. Expertise in handling complex situations in compliance with policy and procedures, and maintain confidentiality. Recognized for initiative, ability to work with minimal supervision and written/ oral communication skills.

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

City of Boston Police Department, Boston, MA

Operation Support Specialist 2004- 2018

Talented Operation Support Specialist with vast experience in performing radio and communications work receiving all incoming calls to the Police Department, Fire Department, rescue services, and operating a computer terminal connected to the State Criminal and the National Crime Information Center. Key Functions:

• Ability to communicate effectively and efficiently in a variety of technical or professional languages, including legal and medical terminology, and emergency response codes.

• Wide range knowledge of the open fox Criminal History Application and National Crime Information Center (NCIC)

• Exceptional ability to speak to people with poise, voice control and confidence, including communication over a two-way radio, telephone, and intercoms.

• In-depth ability to prepare reports, forms, logs, etc., using prescribed formats.

• Thorough ability to plan work and develop procedures; to learn and evaluate complex information in order to make judgments and decisions.

• Profound ability to make independent judgments in absence of supervision.

• Strong ability to interpret the nature of a call for assistance, apply the appropriate code for dispatching, and dispatch the appropriate units.

• Excellent ability to handle a variety of items, office equipment, communications equipment, control knobs, switches, etc.

Customer Service

• Problem solving

Fundamental

• Time management

Administration

• Communication

• Ability to lead a team • Determination • Correspondence

• Teamwork • Strategic Thinking • Business management

• Excellent under pressure • Analytical • Tracking/follow up

• Ability to multi-task • Systems troubleshooting • Handling inquiries Neamco, Canton, MA

Receptionist 1991- 2004

Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff. Provided excellent customer service and built relationships. Key Functions:

• Greeted visitors, answered multiple-lines phone system, and directed inquiries to the appropriate staff member.

• Prioritized tasks while staying focused on several projects simultaneously; diligently followed up on outstanding items.

• Supported managers with business documentation and professional demeanor.

• Created a detailed checklist for invoicing used by all receptionists.

• Notated minutes for meetings and emailed meeting summaries to relevant staff.

• Maintained a professional and friendly atmosphere in the reception area.

• Managed incoming and outgoing mail and packages, ensuring timely delivery.

• Maintained a friendly, approachable style to always build relationships and work harmoniously with others.

Department of Conservation and Recreation, Boston, MA Security, Crossing Guard Officer 1982- 1991

Experienced School Crossing Guard skilled at managing crosswalks and vehicle and pedestrian traffic. Proficient in all manners for enforcing safety using clear communication flags hand signals and signs. Key Functions:

• Supervised school arrivals and dismissals.

• Managed pedestrian and vehicle traffic for safe street crossing during busiest periods of the school day

• Ensured students adhered to street crossing rules.

• Reported unsafe conditions to appropriate school officials.

• Utilized signs hand signals flags and instincts to control car and foot traffic conditions. Royal Label, Boston, MA

Customer Service Representative 1974- 1982

Energetic customer service representative with strong leadership and management skills. Experienced in resolving complex customer inquiries. A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings. Key Functions:

• Provided quality customer service in a high-volume call center, processing transactions, and resolving issues.

• Managed and resolved customer complaints effectively.

• Increased customer loyalty through consistent and prompt service.

• Established and developed strong internal partnerships in all areas of business.

• Maintained a work activity log for multiple departments with 100+ employees.

• Effectively completed special projects as delegated by management in a timely manner.

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