Office Manager Front Desk
Resume:
RAYLENE E. TETU
PROFESSIONAL SUMMARY
To obtain a long-term position with a company with room for advancement. Well-qualified office manager/bookkeeper with versatile skills including team supervision and development, report and document preparation, accounts and bookkeeping, data management, workflow scheduling and planning, customer service, essential HR, and project coordination. Excellent problem-solving skills are evident in designing and implementing improved work processes. An adaptable, self-directed professional that possesses a sound work ethic coupled with solid communication and interpersonal skills ensuring maximum efficiency is maintained.
WORK HISTORY
Personal Shopper, 02/2019 - Current
Self Employed, Remote
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked up regularly to identify changes.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Use of knowledge of store pricing to create accurate estimates to give to customers
Consistently met deadlines and quality goals for accuracy and timeliness.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Supervisor of Guest Relations, 08/2021 - 12/2022
Mountain View Grand Resort and Spa, Whitefield, NH
Responsible for the supervision of all aspects of the Front Desk functions, in accordance with hotel standards
Direct and maintain a service attitude and serve as a guide to the respective team
Ensure all guests feel secure and welcome approaching the Guest Relations Team
Handle and resolve guest complaints and concerns finding appropriate solutions to ensure 100% guest satisfaction
Ascertain departmental training needs and provide such training
Direct the performance of the team and follow up with corrections when needed
Establish friendly, courteous rapport while checking guests in/out, correcting issues with room keys, and posting of various room charges
Support a working knowledge of rooms, facilities, services, and activities; I update reservations, rooms, dining, and activities
Adhere to confidentiality protocol and answer multi-line telephone systems
Prepare registration cards for the next day, collect payments and accurately maintaining the front desk, spa and provisions banks, making end of shift cash drops
Anticipated guests' needs and responded promptly
Sales and Product Consultant, 03/2019 - 06/2021
Triple F Distribution, Pearl City, HI
Use of extensive knowledge of products to collaborate with various clientele managers, analyzing the client's requirements and providing optimal product options
Meeting with clientele at least once a week to go over what their business needs will be while introducing new products
Seeking and adding to accounts to service through referrals, cold calling and networking
Serviced a wide range of clientele, from nursing homes to local owned restaurants, providing a broad range of commodities
Received orders by phone, email, and texts, while creating close relationships with vendors
Office and Marketing Manager, 10/2017 - 01/2019
Hawaii Gourmet Cookies, Kapolei HI, Kapolei, HI
Office duties including administrative support, fulfilling sales orders and invoicing
Managing online presence from our website to online sales orders using Shopify
Schedule delivery of all outgoing orders to club stores and our distributors in Oahu and inter-island
Photography for
Amazon, Sam's Clubs online products and social media
Recruiting for brand ambassadors, training and hiring and management of brand ambassadors
Inventory and office supply management
Created and maintained employee personnel records as well as implemented a new filing system for customers, vendors, confidential and financial records
Inbound -
Outbound mail/email management
General human resource functions
Daily, weekly and sales reporting
Receptionist duties include taking inbound/outbound calls and receiving visitors.RAYLENE E
Front Desk Supervisor, 05/2016 - 08/2017
Tampa Riverwalk Hotel, Tampa, FL
Greet and welcome guest to the establishment
Provided guest service and took control of guest escalated or billing situations
Managed a team of Guest Service Representatives at a 277-room Hotel
Recruited and trained all new members of the guest service team
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Residential Relocation Sales Executive/Methuen, 01/2010 - 05/2016
Graebel Van Lines, Methuen, MA
Assigned RI, MA, NH and ME to perform in home surveys and selling moving and storage services as well as 3rd party services (i.e Crating)
Follow up if the client has not already contracted our services while I'm in the home; understanding any "what if" objections they may have and essentially walking them through reserving their move
Self-generating leads via networking events, Realtor relationships, community involvement etc
Follow up on all internet generated leads
Interstate Senior Sales Relocation Consultant, 02/2003 - 11/2010
Gentle Giant, Somerville, MA
Retrieved all calls from a "master' call back list with basic information
Determine if the client has a need for an estimate via phone or would need an onsite estimate
Creating estimates with the use of a combination of phone, email and/or fax to gather appropriate information
Determine the estimated weight of a shipment and relayed the estimated costs back to the client in an official proposal
With the use of specific sales techniques to educate the client with the goal of scheduling the client with Gentle Giant
Follow through with all necessary paperwork, and be available on hand throughout the entire move process to ensure a smooth experience.
EDUCATION
Member of Seacoast Realtors Affiliation
Criminal Justice, 2012
York County Community College
Member of Seacoast Realtors Affiliation
2010
Sandler Sales System Boot Camp
management and Business Management, 1991
New Hampshire Technical College - Berlin, NH
Kapolei, HI 96707
***********@*****.***
SKILLS
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QuickBooks
Dispatch
Schedule Management
Knowledge of all MS Suites
Recruiting
New Employee Vetting
General office filing
Online social media maintenance and creating marketing promotions
Online order fulfillment using Shopify and related apps
.
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