Customer Service Entry Level
Resume:
Paul Carroll
Des Moines, IA *****
*.*******.*****@*****.***
Work Experience
Entry level Air Craft Mechanic
Vertical Vision Flight Academy-Des Moines, IA
June 2023 to October 2024
Repair and Maintain Aircraft, per FAA guidelines under acting A/P-IA Senior Master Diesel Technician
FICM Repair-Cumming, IA
October 2020 to March 2023
• Diagnosed and resolved complex mechanical issues in diesel vehicles, utilizing advanced diagnostic tools and equipment
• Conducted thorough inspections of diesel systems to identify potential problems and prevent breakdowns
• Rebuilt and replaced engine components such as pistons, valves, and bearings to restore functionality, rebuilt of high performance engines, building complex turbo systems.
• Provided excellent customer service by explaining repair procedures clearly and addressing any concerns or questions
• Collaborated with manufacturers' representatives for technical support during complex repairs Tool Specialist
Matco Tools-Des Moines, IA
October 2016 to September 2018
I owned and operated a Matco Tool Franchise. In this position I learned a lot about myself. I experienced what it was like to create my own customer base with "Door to Door" sales at local Des Moines shops. I created a pleasant buying experience for my customers, with no sales push. Just got them what they needed and would recommend any deals that I had put together to make a task easier. My annual sales gross where about 500k with a 35% profit margin. I built my customer base to about 400 weekly customers.
Senior Automotive Technician
Clemons Chevrolet-Marshalltown, IA
June 2012 to October 2016
As Senior Master Technician, my role was to effectively diagnose, repair and verify repair of every make and model vehicle that was dispatched to me. Also in this job position I was the only Senior Diesel Technician as well.
Assistant Manager
Carroll Auto Wrecking-Des Moines, IA
May 2003 to May 2011
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Education
A.A.S. in Automotive Technology
DMACC - Ankeny, IA
August 2000 to May 2002
Skills
• Automotive Diagnostics
• Mechanical Engineering
• Automotive Repair
• Customer service
• Management
• Auto service management
• Automotive service
• Communication skills
• Electrical systems
• Supervising experience
• Teaching
• Dealership experience
• Mechanical knowledge
• Sales
• Leadership
• Service technician experience
• Auto estimating
• Team management
• Landscaping
• Maintenance
• Plant identification
• Analysis skills
• Diesel Engine Repair
• Maintenance management
• English
• Suspension
• Oil change
Certifications and Licenses
Driver's License
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