Loan Sales Quality Control

Franklin M. Delly

***** ******** ** 812-***-****

Newburgh, IN 47630 ********@*******.***

Professional Summary

Proficient bilingual with excellent communication skills

Personable and quick to establish a positive rapport which results in strong working relationships among clients and colleagues.

Over 16 years’ experience in consumer lending and loss mitigation

Driven to achieve exceptional results including MVP winner top loan sales applications processed quarterly for the last 12 months in the financial industry and exceeded car sales deliveries for the last six months building integrity and loyalty for the organization.

Education

Ivy Tech Community College Evansville,IN Graduated: December 2020

Technical Certificate in Business Administration

GPA 3.0/4.0

Professional Experience

Liberty Financial Credit Union, Evansville, IN October 2016-August 2024

Repossession-Remarketing Specialist

Created voluntary and involuntary surrender orders to auction for pick-up arrangements.

Filed insurance claims with certain unit damages & repo file claims with SWBC private insurance policy.

Posted refund warranties from dealership to a DNA database system.

Added sale proceeds unit to the general ledger accounting system.

Cooperated unit redemption procedure with debtor and management.

Asset Protection Officer January 2016-September 2016

Contacted members regarding their loan delinquent accounts.

Prepared effective payment arrangements with members to maintain current accounts.

Posted checks and debit cards payments into DNA accounting system.

Provided steady communication with management concerning past due accounts.

Supported quality control calls to each member to satisfy excellent customer feedback.

Romain Automotive cross Pointe, Evansville, IN March 2015-January 2016

Auto Sales and Leasing Executive

Provided and delivered used automobile knowledge addressing benefit and feature demonstration to current customers.

Followed up the professional sale process to satisfy customer satisfaction to build loyalty and trust for all and reached monthly quota sale objective.

One Main Financial Services, Evansville, Indiana April 2005-December 2013

Mortgage Support Specialist

Contacted members regarding their loan delinquent accounts.

Prepared effective payment arrangements with members to maintain current accounts.

Posted checks and debit cards payments into DNA accounting system Provided customer service to clients regarding mortgage accounts inquiries expediting loan process verification.

Supported and assisted customers with the Hispanic portfolio regarding credit cards, loans, and mortgage, and financial decisions

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