Support Specialist Customer
Resume:
ANDRES MATIZ BERMUDEZ
Customer Support Specialist
**********@*****.***
EMPLOYMENT HISTORY
Loan Counselor at Ascendium Education Solutions
January 2024 — Present
• Worked in a nonprofit organization that guarantees student loans.
• Assisted student loan borrowers by providing different repayment and program options available through the department of Education. Customer Experience Representative (Remote/On-Site) at WebMD, Madison (Pathfinders Inc., Employment Solutions Inc., Cadre & Mercury Healthcare)
February 2021 — November 2023
• Handled cancer patients' inquiries with empathy and professionalism, resulting in a A+ customer satisfaction rating for most of the calendar year.
• Utilized active listening skills to identify customer needs and offered appropriate solutions
Contracted Bilingual Medical Interpreter at OmniTrans Services, Fort Myers, FL
September 2019 — January 2021
• Interpreted medical procedures and conversations between providers and patients with accuracy and cultural sensitivity
• Provided support to patients and families by communicating complex medical information in an easy-to-understand manner
Contracted Bilingual Medical Interpreter at SSM, UW Health & GHC Cooperative, Madison
February 2017 — August 2019
• Interpreted medical procedures and conversations between providers and patients with accuracy and cultural sensitivity
• Provided support to patients and families by communicating complex medical information in an easy-to-understand manner
Retail Sales Consultant at AT&T, Madison
September 2010 — 2017
• Identified customer needs and provided solutions through product recommendations, top 3 sales associates at the West Side location for many years.
• Assisted customers in the selection of merchandise, resulting in a positive increase in customer satisfaction ratings
• Used point-of-sale systems to accurately and efficiently process customer transactions
SKILLS
Ability to Work Under Pressure
Problem Solving
Microsoft Excel
Communication
Ability to Multitask
Adaptability
Fast Learner
Computer Skills
Ability to Work in a Team
Skills Microsoft
Office Customer Service Bilingual
(Spanish)
Remote Work Experience
PROFILE
Seasoned Customer Relations
Specialist with a demonstrated
history of working in the
healthcare industry.
Skilled in Bilingual Medical
Interpreting, Skilled
Multi-tasker, Strong customer
success and support skills, and
versed in CRM systems.
Bringing forth excellent
customer service skills and an
understanding of the medical
industry and important medical
terminology
LANGUAGES
English and Spanish
EDUCATION
High School Degree, Edgewood High School, Madison
August 2000 — April 2004
Obtained my High School Diploma from Edgewood High School. CCHI Bilingual Interpreter Certification, Madison
2015 — December 2016
Obtained my bilingual interpreter certification (CCHI)
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