Customer Service
Resume:
Jennifer Simmons
**********@*****.***
Elyria, OH 44035
**********@*****.***
I am a sincere, loyal and dedicated individual who has a great deal of ambition. I love to learn, and am always up for a challenge. While working efficiently on my own, I work well with others in a cooperative environment. Iam a leader. I enjoy interjecting my ideas to find solutions, as well as support other team members to maintain our objectives. I am seeking a position where I can develop, and excel while giving my best to my employer.
Authorized to work in the US for any employer
Work Experience
MHT (Mental Health Technician)
LORCI Prison - Grafton, OH
April 2023 to Present
I am a mental health information technician. I have been working for the company as a temporary employee since May and I input information into the computer to make electronic charts. I put transfer summaries, hot weather precautions, and med consents as well as make office charts, file, as well as organize for medical department.
Caregiver/Personal Assistant
Comfort Keepers - Medina, OH
August 2016 to April 2023
Private Home health care,House management, companionship, housekeeping, transportation . Help with anything needed
Independent Contractor
Woodlands of Eastland Assisted Living - Columbus, OH January 2013 to July 2013
Private Duty Healthcare Aid
House Manager Personal Care
Live with client 24/7
Alzheimer s client
Life Insurance Agent
Surace- Smith Agency - North Royalton, OH
January 2011 to June 2012
Life Insurance Policies
Accident Health Surace-Smith
2012-2013
State Farm Insurance 2014
Property and Casualty
Component Technician
LifeShare Community Blood Services - Elyria, OH
July 2006 to January 2010
primarily responsible for the preparation of the whole blood components in accordance with standard operating procedures. In addition, the component technician will enter Components into CDIS-computer system, ensure the proper storage of components, and perform quality control and related documentation. This position will also be trained in distribution to include customer service, taking and preparing
customer orders, packaging, storage, courier arrangements, product quality testing, labeling, and other duties as assigned.
Account Advocate Customer Service
MBNA - Beachwood, OH
October 2003 to October 2005
-Assist customers with billing disputes
Advise customers with Financial payment plans to fit their specific needs. Answer customer account, collect, and process credit payments, and credit line increases. Customer Service Associate
AMERITECH - Cleveland, OH
January 2002 to September 2003
Customer Service Representative,
Help customers add new products, questions from customers regarding billing issues. I was in the top 5 percent of customers service - Account Advocate representative in 5 States Education
Some college in Criminal Justice
LCCC - Elyria, OH
January 1993 to January 2014
Accident Health Life Property in Insurance
Online - Remote
January 2012 to 2014
Medical Assistant in Medical Assistant
Joint Vocational School - Oberlin, OH
January 2005 to June 2006
High school diploma or GED
Elyria West High School - Elyria, OH
Skills
• Insurance license, Medical Assist (10+ years)
• Insurance Verification (2 years)
• Personal Assistant Experience (2 years)
• Courier (3 years)
• Medical Billing (2 years)
• Medical Terminology (4 years)
• Patient observation (10+ years)
• Organizational skills (10+ years)
• Insurance Sales (2 years)
• Medical Coding (1 year)
• Anatomy Knowledge (2 years)
• Physiology Knowledge
• Transcription
• Microsoft Office (1 year)
• Customer service (10+ years)
• Schedule management (4 years)
• Data entry (4 years)
• Administrative experience (3 years)
• Call Center (2 years)
• Customer Care (10+ years)
• Customer Support (5 years)
• CSR (2 years)
• Office Management
• CPT Coding (2 years)
• Management (1 year)
• Medical Office Experience (1 year)
• Laboratory Experience (3 years)
• HIPAA (10+ years)
• Microsoft Outlook (4 years)
• ICD-10 (Less than 1 year)
• Patient Care (10+ years)
• Phone Etiquette (10+ years)
• Caregiving (10+ years)
• Occupational health
• Computer skills
• Accounts payable (1 year)
• Contracts (1 year)
• Data collection (3 years)
• Alzheimer's care (10+ years)
• Senior care (10+ years)
• Home care (10+ years)
• ADLs (10+ years)
• Nursing home experience (Less than 1 year)
• Hospice care (10+ years)
• Dementia care (10+ years)
• Special needs
• Direct support (10+ years)
• Cleaning (10+ years)
• Communication skills (10+ years)
• First aid
• Hoyer lift
• Vital Signs (2 years)
Awards
Employee of the Month
August 2021
Certifications and Licenses
Medical Administrative Assistant
August 2006 to January 2010
Accident Health Life Property and Casualty
Insurance Producer License
First Aid Certification
Medicare/Medicaid Insurance Certification
Present
RHIT
CPR Certification
Driver's License
October 2022 to October 2026
Chauffeur's Permit
Certified Notary Public
Life & Health Insurance License
Assessments
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
September 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
May 2022
Identifying and resolving common customer issues
Full results: Proficient
Medical receptionist skills — Proficient
September 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Conscientiousness — Proficient
December 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
October 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Written communication — Proficient
October 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
January 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
TAPS
October 2012 to Present
Tragedy Assistance Program for Survivors
It is a organization that supports families of servicemen and women who have been killed serving in the military.
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