Home Care Nursing Assistant
Resume:
MELODY
KELLY
*****************@*****.***
Riverdale, GA 30296
Dynamic individual with hands-on experience in Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
PROFESSIONAL SUMMARY
SKILLS
Extensive customer interaction
with
•
• Patients and Families
• Team Building and Motivation
Utilization of manpower and
resources
•
• Training
• Time management
Developing and maintaining staff
scheduling
•
Proficient in data analysis and
quality-driven with data
handling: attention to details
•
Excellent organizational skills
and abide by protocols and
procedures
•
Aptness to work well with
different
•
• Levels of management
Independent thinking, ability to
handle sensitive information with
discretion, attention to detail,
ability to handle multi-tasking
and change in priorities
•
Word Processing and typing 45
wpm
•
Adobe Acrobat, Excel, Microsoft
Word
•
• Microsoft Outlook & PowerPoint
• Lead Conversion
• Contract Management
• Rental Agreement
• Cancellations
• Reservations
• Teambuilding
• Active Listening
• Clerical Support
Clinical Care Partner WellStar Hospice - Certified Nursing Assistant Kennesaw, GA • 08/2014 - 04/2022
Tamara's Home Care Services - Home Care Manager
Marietta • 01/2022 - 10/2023
WORK HISTORY
• Worked in multiple homes, nursing homes, assisted and skilled living Experienced in: Neurology, ICU, Rehab, Geriatrics, Ventilation, Orthopedics, Psych, Gastrointestinal, Dementia Care, Behavioral and Hospice
•
Created and implemented personal preference service plans and documentation books for residents
•
Trained in basic knowledge of emergency response, ambu bag and vent and life support
•
• Alzheimer, Dementia Care and Oxygen trained
Trained in multiple levels of communication, including lip reading and basic sign language
•
• Training staff
• Strong verbal and communication skills
Self-starter; can be depended on to complete any task under minimal supervision
•
People oriented; enjoy working directly with customers and the general public
•
• Successfully handled customer inquiries
• Established dependability and work accuracy
• Shift scheduler
• Team and in-service leader.
Developed and maintained strong relationships with patients'' families, ensuring their understanding of care plans and addressing any concerns or needs.
•
Increased caregiver retention rates through supportive management practices, competitive compensation packages, and comprehensive benefits offerings.
•
Managed budget and resources effectively, reducing overall costs while maintaining high-quality care standards.
•
• Coordinated with external service providers to ensure seamless CDR Nursing Academy
California • 01/2016
State Continuing Education-
Certified Nurse Asst: Nursing
Wellstar
01/2010
WellStar Health Systems-
American Heart Association CPR
and choking certified Genesee
Valley Boces- Licensed Nursing
Program
EDUCATION
Completed professional
development in Nursing Assistant
•
Completed professional
development in CPR
•
GET FRUITY LLC - Manager's Assistant
College park • 06/2021 - 06/2022
M.A.KBeautyandMore - Customer Service Representative College park • 01/2020 - Current
transitions for patients between home care services and other healthcare facilities when required.
Recruited hired, trained, and supervised a diverse team of caregivers, promoting professional development opportunities within the organization.
•
Streamlined daily operations for increased efficiency by establishing clear staff schedules and task delegation.
•
Monitored patient progress closely, adjusting care plans as needed to achieve optimal health outcomes over time.
•
Safeguarded patient privacy by adhering to HIPAA regulations and implementing strict confidentiality protocols within the organization.
•
Communicated with patients, ensuring that medical information was kept private.
•
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
•
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
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Resolved basic computer and office equipment issues through troubleshooting.
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Attended monthly sales meetings and reported pertinent information to employees.
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• Scheduled meetings and managed calendar.
• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication. Supervised day-to-day operations to meet performance, quality and service expectations.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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• Generated repeat business through exceptional customer service. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
•
Conducted performance evaluations and provided constructive feedback to employees.
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Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
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Assisted coworkers and staff members with special tasks on daily basis.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Developed strong product knowledge to provide informed recommendations based on individual customer needs.
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Budget Rental Car - Rental Agent
Atlanta • 11/2023 - Current
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
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Responded to customer requests for products, services, and company information.
•
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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Contributed to sales growth by upselling products and services based on individual customer requirements.
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Exceeded performance metrics consistently, earning recognition as a top performer within the team.
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Led quarterly customer service meetings to review performance and set goals for improvement.
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Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials
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• 100 % remote represensative
Enhanced company revenue by upselling additional services and insurance packages to clients.
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Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
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Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
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Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
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Developed loyal clientele base through consistent follow-up and personalized service offerings.
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Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
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Streamlined the rental process with efficient use of car rental software programs and tools.
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Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
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Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
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Collected rent and security deposits to provide timely payments to property owners.
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Handled insurance and liability issues by coordinating with insurance companies and managing claims.
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Responded quickly to customer inquiries, answering questions and offering insight into products.
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Contact this candidate