Customer Service Services Representative
Resume:
Laramei White
Dallas, TX *****
**********@******.***
Authorized to work in the US for any employer
Work Experience
Disputes Specialist/ Customer Services Representative Liquidity Services, Inc. - Garland, TX
June 2019 to Present
Process the company Auction Dispute Claims.
Buyer/Seller dispute claim investigators.
Investigate buyer/seller dispute claims regarding purchased auctions.
Communicate accordingly with all parties (buyers and sellers).
Evaluate support accordingly to provide proper resolutions to dispute claims.
Manage resolution processes, including processing refunds, the release of funds, return shipment, and dispute resolution notices and explanations.
Assure proper resolutions and maintain professional relationships with clients.
Communicate accordingly with sales executives as needed.
Provide support as needed to the team, fellow managers, supervisors, warehouses, transportation department, etc.
Provide support when needed in the Company's Primary Phone Customer Support Team.
Benefit Counselor
Benefit Harbor (Snelling) - Dallas, TX
October 2017 to October 2018
Enroll employees into medical benefits.
Assist in working through customer experience issues, helping with online self-portal.
Resolving discrepancies in a timely and professional manner.
Help employees cancel benefits.
Supervisor
ANDREWS BUILDING SERVICE/ MAGIC BUILDING SERVICES - Dallas, TX May 2008 to October 2017
Plan and prepare employee work schedules.
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment and take corrective action.
Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Notify managers concerning the need for major repairs or additions to building operating systems.
Customer Service Associate
PFSweb - Dallas, TX
February 2016 to May 2017
Aid customers regarding order fulfillment and product information on four beauty related product lines.
Assist in the placing of orders, working through customer experience issues, and resolving discrepancies in a timely and professional manner. Customer Services Representative
Torchmark Corporation - McKinney, TX
February 2014 to August 2014
Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Post or attach information to claim file.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information. Customer Services Management Assistant
Diversified Systems and Communication - Dallas, TX January 2010 to October 2012
Participate in personnel decisions, time claims for all customer service personnel. Payment oversight and adjustments.
General Quality Customer Service actions when escalation to Management personnel.
Responsible for Quality Customer Service to new and existing customers to maintain a strong customer client relationship. Responsible for keeping in direct contact with customers regarding progress of installation, maintenance and/or repair of data and/or voice networks Education
Associate in Diagnostic Medical Sonography
El Centro College - Dallas, TX
August 2016 to Present
General Studies
EVOLUTION ACADEMY CHARTER SCHOOL - Richardson, TX
May 2007
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