Loan Servicing specialist
Resume:
Va'Nova Kizer
Jacksonville, FL *****
********@*****.***
Work Experience
Loan Servicing Specialist
Maximus-Jacksonville, FL
November 2023 to Present
• Respond to incoming calls, e-mails and chats regarding Federal Student Aid (FSA) Loan Servicing
• Utilize available systems, knowledgebase, and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures Professional Tattoo Artist
Renegade arts studio LLC-Jacksonville, FL
August 2018 to Present
• Use various equipment and ink to apply aesthetically pleasing and safe tattoos for customers.
• Organizing materials; Proper use of hand tools; Food sales and promotion; Stocking and replenishing; Sale expertise.
• Maintained schedule and kept appointment times. Grew client base by marketing services.
• Ensuring that the tattoo lines, shading, and colors are accurate and well-executed to create a polished and professional appearance
Warehouse Worker
Fanatics, Inc-Jacksonville, FL
September 2020 to January 2021
• Single pack
• Multipack
• Loading dock
• Team lead
• Picker
Recovery Agent Level II
Enhance Resource Centers
March 2015 to July 2018
• Negotiate a lump-sum payment or a repayment plan
• Set up and maintain customer files and records of conversations and payments received
• Track down missing debtors by performing "skip tracing" activities by combing through public records to find information that leads to the person's current address
• Give credit advice or refer the customer to a debt counselor.
• Handle a high volume of both inbound and outbound calls
• System coding accurate results for conversations held with consumer
• Maneuvering through multiple system program in an organized manner Harvard maintenance
Janitorial-Jacksonville, FL
November 2014 to March 2016
Janitorial
• Sweep and mop floors
• Use cleaning solutions to remove stains and clean surfaces
• Clean windows, glass
Retention Representative
Bernard BPO-Jacksonville, FL
October 2012 to January 2015
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording and verifying account information.
• Cancel or upgrade account information.
• Place or cancel orders from direct customers, distributors and agents.
• Maintains customer records by updating account information.
• Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• May compile/provide reports on overall customer satisfaction. Education
Graduated
Andrew Jackson High School - Jacksonville, FL
2006 to 2010
Skills
• CUSTOMER SERVICE, DATA ENTRY, FILING, CNA, CPR
Microsoft Office: Word, Excel, Outlook
Data Entry
Filing
Customer Service & Call Center
MEDICAL PROGRAM 2006-2010
12 months CNA Training
3 years Medical Terminology classes
CPR class
18 months Home Health Aid Classes
• Typing 60 wpm
• Technical support
• Software troubleshooting
• Cold calling
• Help desk
• Desktop support
• Windows
• Microsoft Windows Server
• Communication skills
• Microsoft Office
• English
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