Customer Service Master Planner

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PATRICE FOTSO FONKOU

BACHELOR’S IN INDUSTRIAL ENGINEERING

Forney, TX 469-***-**** *******@*****.*** English / French Master Planner with more than 10 years experience in short, middle, long term planification and demand planning. Ability to manage Rolling forecast, good managing of inventory, delivery customer request in a good time. Able to work under pression. Easy going in production strategy, lead production meeting. Strong knowledge of material requirement planning (MRP)

CORE COMPETENCIES

Communication skills

Customer Service Orientation

Problem-Solving

Information management

Strategic thinking

Organization and planning skills

Accuracy

Active Listening Skills

TECHNICAL SKILLS

JDE, Winsys,Qlik View, Microsoft Office

SQL, Power BI,Microsoft Projet

SAP, Gantt Projet,Statgraphics

Epicor,SSMS,SSIS,Forecast Pro

Python,Matplolib,Seabon,Numpy

Visual Studio, Accpac, AIX

PROFESSIONAL EXPERIENCE

Paradigm Windows

Master Planner Since March 2024

Portland, ME

• Communicates forecast and inventory level to top management on monthly basis

• Schedule production using order intake and capacity plan to hit budget

• Review forecast accuracy and make adjustment based on inventory level and order intake

• Drive daily, weekly and monthly meetings with production team, sales team a management

• Work closely with supply team to make sure materials are available before releasing schedule

• Responsible to develop and implement production planning and schedule that meet budget goals

• Communicate with production, supply and customer care regarding changes that affect planning

• Manage scheduling, batching, shipping and purchasing team

• Review sales forecast and shipment history to develop scheduling plan per product per line

2

• Develop and present KPI on monthly basis

• Communicate material availability status

• Develops and maintains the Master Production Schedule, balancing inventory, resources, and capacity

Posi + technology January 2022-March 2024

Senior production and demand planner (Remote),USA

• Develop and maintain rolling 18-month demand plan by SKU

• Analyze historical shipment, production and inventory to establish forecast

• Schedule production using MRP systems planner/buyer

• Responsible develop and change inventory level for all SKU in JDE

• Coordinates with other department to manage direct and indirect purchasing

• Responsible for balancing inventory level for company warehouses

• Work with other department to reduce risk in case of shortage

• Analyse WIP, finish goods to determine production release schedule that meet forecast and customers needs

• Communicate with order department regarding the change who affect planning

• Develops demand forecasts and supply plans based on lead times and stock level Vetoquinol N-A Inc December 2017-January 2022

Production planner and direct labor USA,Canada (Hybrid)

• Develop and maintain rolling 18-month demand plan by SKU in JDE

• Analyze historical shipment, forecast, inventory to establish new data every future year

• Monitor inventory levels based on customer demand and work with customer and sells teams to fill inventory gaps

• Work with sales to identify and present opportunities and risk in the demand plan in Qlik View and Power BI

• Create work order in JDE

• Work with cross functional teams and provide insight to improve business decision

• Schedule production using MRP systems based upon buyer MRP orders, configured customer orders to satisfy the production plan and customer schedule

• Analyse sales versus forecast with QlikView

• Coordinating production operations in accordance with materials, manpower and equipment

• Manages MRP data per the customer service representative to update schedules for canceled orders, changed order dates and expedite request

• Coordinates with production supervisor to assign manpower the machine and department with employee’s qualifications

• Evaluate and reduce stock level by managing a good schedule planning 3

Princecraft July2016 – December 2017

Production and material planner Canada (On Site)

• Expedite and optimizes material to meet customer requirements

• Create and manage work order to meet customer requirements

• Schedule production using MRP systems based upon buyer MRP orders, configured customer orders to satisfy the production plan and customer schedule

• Lead planification meeting

• Evaluate and reduce stock level by managing a good schedule planning

• Recommending viable solution to reduce stock level

• Evaluate and recommend improvements to lower inventory, reduce stock and to produce accurate schedules

Neptronic December 2014 – July 2016

Production supervisor Canada (On Site)

• Schedules and organizes assigned manufacturing lines to achieve product availability

• Communicates to line personnel daily the ensure good production

• Interpret and executes policies that affect work processes and staff

• Respond all request that affect production

• Oversees Staff and processes to ensure production meets all associated quality standards

• Improve safety for all Staff that work in around production lines

• Adhere to production schedule by establishing priorities, assigning personnel to work areas monitoring

• Work closely with planification, warehouse teams to ensure materials availability and schedule adherence

EDUCATION

Bachelor’s degree in industrial engineering 2012-2016 ETS Montreal, Canada

Certificate in Business Intelligence 2023 - 2024

Bdb College Montreal, Canada

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