Customer Service Call Center

Veronica Peterson

*******************@*****.*** 334-***-**** Prattville, AL

SUMMARY

Seeking Customer Service Rep/Call Center role with 1 year of experience in customer support. Excelled in call center operations at Everise, managing inquiries and escalating issues. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. WORK EXPERIENCE

Everise Work from home - Texas

Customer Service Representative/Call Center Sep 2023 - Dec 2023

• Managed 15-20 calls daily, addressing billing inquiries and resolving complex issues by coordinating with healthcare providers.

• Successfully clarified billing discrepancies, leading to increased customer satisfaction and resolution of account issues.

• Escalated complex issues to supervisors or managers for further resolution.

• Conducted follow-up outbound calls to provide additional support and ensure customer satisfaction.

• Analyzed call volume and average call time to assess and monitor team performance and productivity. Pizza Hut Prattville, AL

Customer Service Representative Sep 2023 - Dec 2023

• Addressed customer inquiries and resolved complaints, upholding a high standard of service professionalism.

• Maintained an orderly checkout environment, ensuring a clean and organized customer-facing area.

• Collaborated with supervisory staff to enhance customer service, efficiently processed payments, and handled product bagging to ensure customer satisfaction.

Waffle House Prattville, AL

Cashier/Customer Service/Sales Customer Support May 2019 - Jun 2020

• Managed point-of-sale transactions and accurately processed customer orders, maintaining a high level of service quality and efficiency.

• Addressed and resolved customer inquiries and concerns, contributing to a positive and welcoming environment for patrons.

EDUCATION

High School Diploma or GED

High School Diploma, General Education

Selma, CA

May 2019

SKILLS

Cashiering • Customer Service • Host/Hostess • Cash Handling • Sales • Windows • Typing • Inside Sales • Help Desk

• Housekeeping • Remote Access Software • English • Computer Skills • Cold Calling • Workday • VPN • Scripting • Microsoft Word • Communication Skills • Call Center • Live Chat • Mobile Devices • Expert • Conflict Resolution • Active Listening • CRM Software Proficiency • Customer Satisfaction • Call Resolution • Multitasking

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