Marketing Coordinator Customer Service
Resume:
Kanitra Harris
Passionate about helping others
Sherman, TX 75092
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Care Manager /Marketing Coordinator
New Heights Home Care-Dallas, TX
September 2018 to Present
Care management for Medicaid, Medicare (PHC/PAS) and private pay clients. New patient intake, AO assessment, work with physicians, nurses, social workers, family members and POA to create best care plan for clients. Patient advocate, supervise care attendants, supervision visits. Problem solving. Recruit patients for home health care and skilled nursing services such as occupational therapy, physical therapy, speech therapy. Work with various insurance providers to ensure the best coverage for these services. Patient Care Coordinator
Alliance Group-Sherman, TX
March 2024 to May 2024
Worked hybrid/ remotely, greeted patients, customer in a friendly and welcoming manner • Answered and responded to telephone inquiries in a professional and timely manner • Scheduled appointments
• Gathered patients and insurance information • Verified and entered patient demographics into EMR ensuring all fields are complete • Verified vision and medical insurance information and entered into EMR
• Maintained a clear understanding of insurance plans and communicate insurance information to the patients • Pulled schedules to ensure insurance eligibility prior to patient appointment and ensure files were complete • Prepared insurance claims and run reports to ensure all charges were billed and filed • Print and prepare forms for patients visit • Collect and document all charges, co-pays and payments into EMR • Allocated balances to insurance as needed • Maintained clean workspace at all times • Performed other duties as needed and as assigned by manager
Patient Advocate
Pyramid Consulting, Inc.-Plano, TX
September 2023 to November 2023
Work as advocate/liaison for Medicaid/Medicare recipients. File complaints, process Coordination of Benefit request, explanation of benefits/enrollment, run test claims for rejected prescriptions, PCP assignments, update patient demographics
Coach/Counselor
Monarch School for Girls-Denison, TX
November 2022 to July 2023
Provide safety and around-the-clock-supervision for the youth. Provide an atmosphere that is supportive of the needs of the students. Listen to, empathize with, encourage and help to empower individuals. Teaching useful emotional and behavioral regulations techniques. Create action plans that center on the actualization of their stated ambitions. Evaluate growth patterns, encourage continued and sustainable progress.
Medical research customer service
ICONMA Professional Services and Solutions-Texas
November 2022 to February 2023
Process medical prescriptions, work closely with insurance and health care professionals to ensure insurance is properly filed so prescriptions are filled in a timely manner, inbound/ out bound calls to insurance and medica providers. Data entry.
Contact Tracer/Case Investigator
Navient Research Group-Atlantic City, NJ
February 2021 to February 2022
Contact those whom have tested positive for different variants of the covid19 virus and or other infectious diseases, and make a determination of where and when they may have first come in contact and contracted the virus, or to inform them they have been in close contact with a person or persons with said virus. To research cause and effect of infectious diseases. Educate those infected about treatment and prevention methods. Provide information about medical assistance and/or financial assistance information for those who have a loss of income as a result of the virus.
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Customer Service Representative/Team Lead
CMI COMMUNICATIONS-Dallas, TX
December 2018 to February 2021
Responsible for overseeing a team of 12 customer service agents, training new teammates, providing daily tasks and weekly schedules, developing and implementing rewards systems. Mass communications via email. Answer inbound and outbound calls for Comcast/Infinity costumers. Assist with bill payments, equipment returns, customer complaints, collections and retention. Office Manager/Marketing Coordinator
Monarch Home Healrh-Dallas, TX
August 2015 to March 2018
Managed multiple phone lines,facilitated over 50 + calls/day with clients,vendors and staff.Maintained an organized,clean and professional work space and waiting area. provided excellent customer service with a helpful and friendly attitude, provided clerical and administrative support via EMR systems and Microsoft Excel. Coordinate pick up and delivery of express mail services.Unpacked inventory and stocked supplies, smoothly managed day to day operations for a busy home health agency(medical doctors,nurses and physical therapiest). Recruit Medicare and Medicaid patients for home health care and skilled nursing services such as occupational therapy, physical therapy,speech therapy. Work with various insurance providers to ensure the best coverage for these services. Customer Service Representative
Aerotek Staffing(Maximus Federal)-Irving, TX
June 2015 to July 2016
Answer inbound/outbound calls on an automated dialer. Help desk switch board using problem solving as a way to assist clients with complaints, and questions,schedule appointments for retired veterans who accepted within the various medical insurance programs, explanation of benefits. Emergency dispatcher
Talent Tree( AAA of Texas)-Irving, TX
July 2008 to December 2008
Responsibilities
Dispatch emergency roadside assistance to AAA club members. Process payments,handle customer complaints, process new member applications. Client recovery. Office Manager/Administrator
SPI GROUP-Dallas, TX
July 1997 to July 2001
Responsibilities
Maintain personnel office for Dallas Area Rapid Transit. All personnel needs for raul routes. Payroll for 300+ employees using ADP,Paychecks Systems, and All Pay. In charge of OJT for intake sites. Handled all HR duties including hiring and dismissal, on boarding which included benefits explanation Alarm monitoring/emergency dispatch
Monitronics-Farmers Branch, TX
November 1997 to March 1998
Responsibilities
Monitor commercial and residential alarm systems. Dispatch security/police department. Customer Service/Quality Assurance
ATC-Irving, TX
June 1993 to September 1997
Responsibilities
Customer service and quality assurance for ATT and Western Union. Process credit card payments. In bound and out bound call monitoring on a 10 point A-B scale system. Handle escalated calls Office Manager/Front desk Administrator
Zang Inn-Dallas, TX
January 1994 to August 1995
Responsibilities
Answer phones,check guest in and out, oversee front desk area, weekly employee scheduling,inventory,invoicing,room check.
Education
License in Insurance
Property Adjusting Academy - Dallas, TX
November 2021 to November 2021
Certicicate in infectious disease
Train Learning - Dallas, TX
November 2020 to March 2021
Certificate in Financial Planning
Richland College - Dallas, TX
August 2016 to October 2016
High school diploma in Law
EXCUTIVE SECRETRIAL SCHOOL - Dallas, TX
June 1993 to August 1995
DIPLOMA
W.H .ADAMSON HIGH SCHOOL
Skills
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Help Desk
• Social Media Management
• Email Marketing
• B2B
• Customer service
• Medical terminology
• SharePoint
Certifications and Licenses
Computer Applications
August 2016 to Present
Certified Notary Public
August 2022 to August 2025
Commissioned by the state government to witness the signing of documents, administer oaths, authenticate signatures and collect affidavits.
Juvenile Supervision Officer Certification
Present
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