Front Desk Social Media
Resume:
Email: ******@*****.***
EDUCATION
New York City College of Technology, City University of New York, Brooklyn, NY Bachelors of Technology in Hospitality Management
Research Assistant for the Brooklyn Tourism Study
SPECIALIZED SKILLS
Languages: Fluent in Spanish & English
Certified: Google Data Analytics Professional,
Front Desk Representative - American Hotel and Lodging Educational Institute Computer: Proficient in SQL, Tableau, Microsoft© Excel, Word, and PowerPoint; Spreadsheets, Open Source, Social media platforms and Database research. WORK EXPERIENCE
Sept 2020 – Present Paper Source. NY New York
Senior Sales Lead
● Welcome and greet guest to create a positive first impression
● Supervise, train and oversee staff while manager on duty
● Opening/Closing store operations as key holder
● Maintain inventory, work orders, shipment, and merchandising projects
● Provide solution-focused assistance with customers questions or complaints
● Performing cash handling duties including deposits and data entry
● Administrative duties along with daily reports and emailing July 2019 – Jan 2020 New York City College of Technology, Brooklyn, New York Research Assistant / Office Assistant
● Organize data through spreadsheets using MS Office suites
● Research database projects and current world events
● Reviewing, update and clean data errors and duplicate entries
● Provide administrative and clerical support and answering phones
● Use open source databases to inquire relevant data and visuals August 2019 – Dec 2019 Beacon Hotel, NY, New York
Housekeeping/Front Desk Management Intern
● Register and check in guest in and out of their rooms
● Prepare and evaluate daily housekeeping reports and room status
● Supervise housekeeping team and ensure hotel standards are met
● Review hotel inventory and equipment and maintain pars
● Respond to guest/staff requests and calls to ensure a smooth daily operation
● Address customer issues and concerns in timely manner
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