Data Entry Support Specialist
Resume:
Rebecca Dunn
Cover Letter
Wichita Falls, TX ****1
***********************@***********.***
Rebecca Dunn
Dear Hiring Manager,
Thank you for the opportunity to apply for the Data entry phone support specialist role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a results-oriented professional who has been consistently praised as detail-oriented by my co- workers and management. Over the course of my 10-year career, I've developed a skill set directly relevant to the Data entry phone support specialist role you are hiring for, including conflict resolution, customer satisfaction and key account management. Overall, I have consistently demonstrated critical thinking, multitasking and problem-solving abilities in every aspect of my owner/operator role at Its A Dunn Deal, and I invite you to review my detailed achievements in the attached resume. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at [PHONE) or via email at [EMAIL] to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon. Sincerely,
Rebecca Dunn
Work Experience
Survey Caller
Shiftsmart - Wichita Falls, TX
July 2022 to Present
I Call random people and i perform political surveys. Owner/Operator
Its A Dunn Deal - Wichita Falls, TX
November 2017 to March 2020
• Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Reviewed inventory and sales records, tracked trends and reported on activities to senior management
for use in key decision making.
• Supported long-term business strategies, generating guest relations feedback for process improvements..
• Identified appropriate solutions to minimize issues and quickly solve problems. Backup Manager
Jj"s Video And Island Tans - Wichita Falls, TX
June 2015 to October 2017
• Accepted cash and credit card payments,issued receipts and provided change.
• Scanned merchandise using point-of-sale system for accurate purchase totals.•
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Answered customer questions and provided store information.
• Managed advertising, marketing, inventory management, customer relations and sales
• Handled day-to-day operations
• Managed shifts
Department Manager, Customer Service Mgr, Stocker, Advertising Market Walmart - Wichita Falls, TX
August 2006 to June 2015
• Evaluated employee job performance and motivated staff to improve productivity
• Collaborated with staff to maximize customer satisfaction and streamline procedures.
• Utilized excellent math skills to maintain accurate inventory levels.
• Established positive rapport with customers, managers and customer service
. • Performed opening and closing
duties as part of management
team and handled cash management
• Delivered fast, friendly and
knowledgeable service for
routine questions and
service complaints.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
1. Identified appropriate solutions to minimize issues and quickly solve problems.. Education
High school diploma in General Studies
Wichita Falls High School - Wichita Falls, TX
August 1982 to May 1983
Skills
• Sales
• Customer Service
• Account Management
• Business Development
• Salesforce
• Telemarketing
• Negotiation
• Sales Management
• Outside Sales
• Guest Relations Experience
• Employee Evaluation
• Recruiting
• Management
• Purchasing
• Conflict Management
• Microsoft Outlook
• Inside Sales
• Marketing
• Research
• Merchandising
• Administrative Experience
• Remote access software
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