Customer Service Warehouse Worker
Resume:
Lisa Norwood
Irving, TX
*************@*****.***
I am an organized and reliable individual with 35+ years of customer service experience. I bring to the table my strong work ethic, outgoing personality and ambition to spare! I am willing to learn anything and everything to excel in my field of choice! You will not regret hiring me! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon Warehouse - Dallas, TX
July 2022 to Present
Work pallet receive operating forklift or a center rider. Unloading trucks with various freight. Cleaning docks
Taking pallets of freight to outbound
Loading trucks with freight
Warehouse Associate
HelloFresh - Irving, TX
November 2021 to February 2023
Picking and packing food boxes for customers that order recipes. Checking for quality ingredients for recipes that the customer picks.
Caregiver/Personal Assistant
MacArthur Hills - Irving, TX
June 2020 to January 2021
Work with elderly in memory care unit
Counter Person
One Price Cleaners - San Antonio, TX
January 2019 to May 2020
Taking Cash and credit card from customers., tagging appropriate clothing for dry cleaning or laundry. Opening and closing of stores
Caregiver
Austin Elite Home Healthcare Solutions - Austin, TX January 2013 to April 2017
Bathe, shower, shampoo, shave, comb hair, dress appropriately, nail care of any residents assigned.
• Follow resident assignment schedule as made out by the charge nurse.
• Lift, move and transfer residents as required.
• Answer call lights in a timely manner.
• Assist or feed residents.
• Keep resident clean and dry, toileting or providing incontinent care.
• Provide supportive, protective, and safe environments for residents.
• Any other duties assigned.
Hospitality Aide
Heritage Park - Austin, TX
October 2015 to June 2016
ESSENTIAL FUNCTIONS:
• Follow resident assignment schedule as made out by charge nurse, or Unit Manager. This requires the ability to be mentally alert and communicate verbally and in writing information regarding resident's condition and care.
• Walk with ambulatory residents or push in a wheel chair as required. It also involves the ability to safely perform movements such as pushing, pulling, lifting, bending, kneeling, reaching and lifting in excess of 50 pounds with or without reasonable accommodations. Manual dexterity required performing tasks in assisting residents with their personal needs.
• Comb hair, nail care (cannot use clippers, ) of any residents assigned. Manual dexterity required performing tasks in assisting residents with their personal needs.
• Answer call lights in a timely manner, determine if request does not involve direct care and then carry out request. Examples of non direct care would be, helping with TV, telephone, getting a personal item for a resident, giving them a blanket or pillow, giving them a food tray or snack. Be alert to resident's comforts and needs. Answer their requests promptly and report to nurse any needs that exceeds your ability. Uses tactful and appropriate communications in sensitive and emotional situations.
• Observe all residents and report anything unusual or abnormal to Charge Nurse. Ability to safely care for residents in a patient and respectful manner despite some resident's lack of cooperation and/or combativeness.
• Follow safety guidelines. Promptly remove and clean up urine or bowel excretions from floor and other spills or safety hazards.
• Clean wheelchairs, beds, nursing equipment, resident personal hygiene items, and other items as directed. Requires the ability to lift at least 25 pounds and remove assistive devices to clean properly.
• Safely utilize equipment. Report any equipment needing service or repair immediately.
• Participate in emergency fire or disaster drills and other inservice training as scheduled. Must be able to safely ascend and descend stairwells and assist in an evacuation.
• Follow Universal Safety Precautions in order to protect oneself, residents, and other staff members. Rinse soiled linen in preparation to be sent to the laundry this involves the capability to withstand strong foul odors and the ability to tolerate wearing necessary personal protective equipment. Willingness and ability to wear, tolerate, and use protective clothing and equipment needed in the carrying out of duties, i.e. latex gloves.
• Bring laundry barrels to laundry room, get linens for beds, make unoccupied beds.
• Bring residents to and from daily activities.
• Assist with actives going on in building.
• Clerical functions
• Must be capable of maintaining regular attendance in accordance with facility absence policies. Perform special duties as assigned.
• Uses tactful, appropriate communications in sensitive and emotional situations.
• Promotes positive public relations with patients, residents, family members and guests
• Promotes positive public relations with residents, family members and guests. OTHER DUTIES:
• Performs other duties as assigned.
• Encourage residents to maintain their highest possible independence, while maintaining their resident's rights.
• Provide pre and post meal grooming, including washing hands and face, and assisting to the dining room.
• Participate in departmental meetings and family meetings as directed.
• Participate in teaching and promoting self care for residents.
• Clean water pitchers and keep fresh water at the bedside. Offer water and/or juices several times to residents who request and can drink independently.
• Maintain proper oral hygiene by assisting or brushing teeth, providing denture care and keeping mouth clean.
Server/Cook
Denny's - Austin, TX
October 2010 to January 2014
Took orders from customers for drinks and food, ran cash register credit cards, and gift cards. Cooked Denny's recipes for customers.
Breakfast items, sandwiches, steaks and fried items. Prep food like pico, fruit, grits, soups, oatmeal, and other foods. Cleaned grill, refrigerators, coolers, vents, walls and floors inside kitchen. Server
Toms Ribs - San Antonio, TX
August 2006 to March 2008
Served drinks and food. handling big parties with ease, kept personal till and credit card slips. Cleaned and refilled all condiments and ensured that customer were satisfied with dining experience and would return.
Counter Person and Server
Montclair Bakery And cafe - Oakland, CA
July 1986 to July 2006
opened bakery for breakfast, prepared all hot beverages and took phone order for cakes and pies and handled cash and credit cards.
Warehouse Worker Marshals Order
Perimeter Staffing - Oakland, CA
February 1997 to January 2003
selecting and pulling orders. filling orders of products for different stores and packaging and shipping, shrink wrapping, scan gun, pallet jacks, and sit down fork lift. Making plastic food containers for a plastic company using machine. Packaging and shipping to clients. Education
Associate in Phlebotomy
Texas School of Phlebotomy - China Grove, TX, US
2019
Diploma
Cosmetology College
January 2012 to February 2012
High school diploma
Career college - Oakland, CA, US
February 1994
Skills
• Clean
• Phlebotomy (1 year)
• Patient Care
• Venipuncture
• Order Picking
• Medical Records
• Vital Signs
• Experience Administering Injections
• Caregiving
• Personal Assistant Experience
• Memory Care
• Laboratory Experience
• Epic
• Customer service
• Patient service
• Driving
• Cash register
• Cash handling
• Food handling
• Forklift
• Serving
• Cooking
• Vital signs
• Nursing
• Hospitality
• Laboratory experience
• Documentation review
• Medical records
• Typing
• Heavy lifting
• Janitorial experience
Certifications and Licenses
TABC Certified
First Aid Certification
CNA
Driver's License
CPR Certification
Certified Phlebotomy Technician
August 2019 to Present
Forklift Certification
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