Customer Service Representative

Michelle Thomas-Joiner

****@*********.***

Career Overview

Highly enthusiastic customer service professional with 10 years client interface experience. Personable and responsibleCashier with 6 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-drivenCustomer Service Representative] with proven ability to establish rapport with clients. Dedicated Customer ServiceRepresentative motivated to maintain customer satisfaction and contribute to company success. Core Strengths

Strong organizational skills Large cash/check deposits expertActive listening skills Customer service expertSharp problem solverAdaptive team playerEnergetic work attitude

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

Lobby Receptionist, 11/2013 • 11/2016G4S Solutions • Warren, MISign in all visitors and check for valid identification for security verification. Provide a pic-patch and material declarationform if needed. Issue escorted visitor’s badge to all visitor’s and show to seating area to await for contact person.

Quality Inspector, 08/2013 • 11/2013Stratosphere Quality • Madison Hgts., MIInspect and sort parts for Chrysler. Greeter/Cashier, 06/2012 • 08/2013Home Depot • Farmington Hills, MIGreet all customers as they enter the store. Direct customers to the department of choice. Cash out customers after shoppingis complete. Cashier, 11/2011 • 06/2012Macy’s • Novi, MICash out customers after shopping is complete. Keep cash wrap neat, clean and organize.

Packer

Staff Line • Redford, MIPacking, labeling, and stocking. Loan Servicing Representative, 07/2001 • 07/2010Lake Trust Credit Union • Plymouth, MIProcess Title Applications and UCC Forms with the State of Michigan, Process Release of Liens, Aim Bridge Loans, ImageMortgage Files, Complete Letters of Guarantee. Respond to member’s request, complaints, and concerns. Educational Background

1978 Northwestern High School • Detroit, MI, USAHigh School Diploma Business

Contact this candidate