Customer Service Specialist

Professional summary

Customer services and sales professionals are successful at improving customer retention rates and growing revenue, organized, motivated and hard working with proficiency in Microsoft programs, motivated customer service specialist with 8 years’ retail experience in fast paced, team based environments. Skilled in training staff and establishing rapport clients. Self-motivated with exceptional communication abilities and computer abilities, accountable, demonstrating quick and effective at decision making and maintaining excellent customer service skills throughout the sales process. Friendly and enthusiastic person whom consistently meets customer service satisfaction goals, results oriented customer service professional who excels at uncovering customer needs, find solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Education

. Miller Grove High School

. diploma

Skills & Abilities

. Exceptional communication skills

. Creative problem solver

. Quick learner

. Cash flow management

. Goal oriented

. positive and friendly

. Microsoft program friendly

. Exceptional time management skills

. Excellent work ethic

. Strong interpersonal skills

. Strong conflict resolution skills

. Time building expertise

Experience

murray guard security security officer 229 peachtree street ne #935 atlanta, ga 30303 march 2011-april 2014

. Monitored and authorized entrance and departures of vehicles, cargo, trucks and visitors.

. Detected suspicious activities and watched for criminal acts and rule infractions.

. Circulated among visitors, patron and employees to preserve order and protect property.

. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

. Monitored and reported specious activity to local authorities.

. Warned offenders about rule infractions, and violations and verbally evicted violators from premises.

. Denied entrance to building to unauthorized persons.

. Screened all persons and employees for weapons and contraband.

. Performed surveillance of premises.

ross department store head cashier 113 hammond dr. ne atlanta, ga 30328 may 2012- January 2014

. Oversaw a team of 10 cashiers and services staff.

. Encouraged development of new cashiers with positive enforcement.

. Met, greeted and encouraged feedback from customers

. Trained new cashiers on proper procedures, customer service and sales techniques

. Performed routine register counts

. opened and closed store when head supervisor was not present

Mcdonalds head cashier 19 w. Franklin st. hartwell, ga 30643 march 2009-january 2011

. Described product to customer, and accurately explain details

. earned management trust by serving as a key holder, responsibly opening and closing store.

. Training new cashiers on proper procedures, customer service, sales techniques, and food know how.

. Politely assisting customers in person and via telephone.

. Oversaw a team of 10 cashiers and service staff.

. encouraged development of new cashiers with positive reinforcement

Convergant call center customer service 219 Perimeter Center Parkway NE #200 Dunwoody Ga April 2014 - October 2019

. Answering inbound and outbound call concerning customers electric issues

. Dispatch utility vehicles to emergencies

Handling accounts, billing, extensions etc.

. Provide excellent customer service and follow the listed guidelines and procedures

Vxi Global solutions customer service representative 7567

Phoenix blvd college park GA

March 2020 February 2023

o Helping customers with card transactions, deposit dates and more

Providing excellent customer service.

Making office appointments

•Giving deposit dates for upcoming benefits etc

.Answering inbound and outbound calls concerning customer matters

United healthcare customer service representative 7567

Phoenix blvd college park GA

May 2020 March 2024

Assisting callers with health plan information

Answering deductible questions due to plan changes

Helping with medical equipment orders

o Assisting with health and medical claims, providing excellent customer services to those in need of it

oAnswering inbound and outbound calls concerning customer accounts and health matters

Contact this candidate