Team Members Field Service
Resume:
ANTHONY R. K. LIMA
Nampa, Idaho l 208-***-**** l *************@*****.***
OBJECTIVE
Detail-oriented Operations & Field Service Manager with a commitment to driving continuous improvements in the security industry. Offering a history of achieving growth, motivational leadership, and dedication to mentoring and supporting team members.
EXPERIENCE
GardaWorld Security Services, Idaho
Field Service Manager l March 2020 - October 2024
§ Customer & client relationship management
§ Hire, train, maintain, and discipline Idaho team members
§ Provide continuous support to team members and our clients
§ Maintain all office documentation and training guides per client PPC Solutions, Idaho
Operations Manager & Armed Transport Lead Officer l May 2018 - March 2022
§ Customer & client relationship management
§ Hire, train, maintain, and discipline PPC team members
§ Provide continuous support to team members and our clients
§ Maintain all office documentation and training guides per client
§ Provide armed and unarmed services to contracted clients and the United States Marshals for prisoner hospital holds and transports throughout Washington, Oregon, and Idaho. The Haunted World, Idaho
Security Manager l Sept 1999 - Current
§ Customer & client relationship management
§ Hire, train, maintain, and discipline team members
§ Provide continuous support to team members and our client
§ Provide unarmed services to protect team members & client assets EDUCATION
§ Capital High School Boise, Idaho l Graduated 05/2002
§ Stevens-Henagar College Boise, Idaho l Graphic Arts, Attended 01/2008
§ Brown Mackie College Boise, Idaho l Criminal Justice, Attended 01/2010 SKILLS & ACOMPLISHMENTS
§ Complex problem solving
§ Team leadership, training, and development
§ Extensive Armed & Unarmed training
2
SKILLS & ACOMPLISHMENTS I CONTINUED
§ Custody training including handcuff and belly chain training
§ PREA training
§ Professional security training in Washington, Oregon, and Idaho
§ Ada County Sheriff and US Marshal training for prisoner hospital holds and prisoner transports
§ Emergency vehicle training with US Marshals
§ Crowd management training
§ Alcohol control training
§ Emergency planning with state/city agencies
§ CPR/First Aid/AED certified trainer
§ Extensive report writing training
§ Personnel monthly/quarterly inspections
§ Drug screening
§ Office management
§ Monthly/weekly/daily payroll and scheduling
§ Online and phone customer service/collections
§ Data entry and document retention
§ Computer maintenance, basic IT support
§ Extensive knowledge of Microsoft office and many various computer programs
§ Extensive knowledge of various security & cctv programs including LENEL – OnGuard, TrackTik, GuardMetrics, Symmetry, WinTeam, etc.
§ Automobile repossessions
§ Auto body restoration and Auto mechanics training (3 yrs. each in high school)
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