Customer Service Specialist
Resume:
Leigha Cooper
Customer Service Specialist
Aiken, SC 29803
**************@*****.***
• Integrity first
• Organized and attention to detail
• Motivated self-starter
• Veteran of the United States Air Force
Authorized to work in the US for any employer
Work Experience
Department Manager/Customer Service
Walmart-Malvern, AR
December 2017 to Present
• Jewelry Department Manager- maintaining inventory records, receiving and shipping jewelry products
• Worked the Customer Service Desk for a year, answering several telephone lines, handling customers issues and complaints then directing the complaint onward
• Made Department Manager in less than 2 years at the company due to hard work and integrity Customer Service Specialist
Walmart-Malvern, AR
December 2017 to June 2021
• Processed more than 100k in financial services daily with no discrepancies
• Organized and fielded returned items promptly and precisely
• Experienced with decelerating hostile customers effectively and calmly
• Manned a 5-line inbound call center with little wait times Sewing Supervisor
Southern Marine-Little Rock, AR
August 2005 to June 2016
• Supervised 5 industrial sewing machine operators
• Maintained accurate records for the sewing department, including inventory
• Performed quality assurance through careful inspection process C-130 Avionics Specialist
United States Air Force-LrAFB, AR
April 2001 to June 2005
• Achieved Airmen 1st Class rank after 6 weeks in the military
• Expert marksman
• Coordinated training for squadron of 200 airmen to be mobility ready
• Processed records of airmen being deployed timely and accurately
• Taught CPR and Self Aid Buddy Care classes
• Airman of the month; 4 separate occasions
• Airman of the Quarter
Education
Associate's degree in Business Administration
Colorado Technical University-Online - Colorado Springs, CO September 2021 to November 2022
Skills
• Cash Handling
• Freight Experience
• Retail Management
• Retail Sales
• Shipping & Receiving
• Time Management
• Store Management Experience
• Microsoft Office
• Microsoft Word
• Avionics
• Aircraft Maintenance
• Manufacturing
• Merchandising
• Military Experience
• DevOps
• Specialized in communication and navigation systems on aircraft, to include the interphone (4 years)
• Management
• Documentation review
• Front desk
• Customer service
• Office experience
• Sales
• Proofreading
• Financial Services
• Quality Assurance
• Communication skills
• Computer skills
• Computer literacy
• Medical records
• Customer support
• 10 key typing
• Math
Military Service
Branch: United States Air Force
Service Country: United States
Rank: Senior Airman
February 2001 to June 2005
• Maintained accurate records
• Led team of younger airmen
• Problem solving on the go
Commendations:
• as Airman a volunteer of the opportunity Quarter- received for local for community introducing Meals on Wheels program to Little Rock Air Force Base
• Air Force Global War on Terrorism with Honor Medal for serving during Operation Enduring Freedom Certifications and Licenses
Certified Mortgage Field Inspector
December 2021 to Present
• Certified mortgage field inspector
TS/SCI
Assessments
General manager (hospitality) — Proficient
October 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Filing & organization — Proficient
April 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Customer service and support for the last 15 years
Contact this candidate