Customer Service Front Desk

**** * ******* **

Baltimore, MD *****

347-***-****

***************@*****.***

Crystel Joseph

SKILLS

FPMS, MARSHA, Time Management, Management, Social butterfly, Caring, team player, well organized, committed, punctual, efficient, initiative, problem solver, mediator, multitasking Computer literate, Word, Outlook, GXP, Customer Service, Communication

EXPERIENCE

Renaissance Baltimore Harborplace Hotel, Baltimore — Front Desk Supervisor

January 2021 - November 2023

● Hold team stand-up meeting at the beginning of every shift

● Check guests in and out of hotel

● Set up guest rooming lists

● Prepare front office team for upcoming groups and events

● Send out reports detailing anything that happened throughout shift Southwest Airlines, BWI Airport — Auditor

August 2021 - September 2023

● Managing baggage claim

● Checking baggage is on plane

● Making sure luggage is secure and going to correct destination University of Maryland Hospital, Baltimore — Housekeeping Manager MONTH 20XX - MONTH 20XX

● Place orders for inventory

● Make schedules for employees

● Assign employees to different tasks

● Daily management meetings

● Hiring new employees

EDUCATION

Medgar Evers, New York — High School Diploma/ Some college March 2000

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