Customer Service Specialist

managing, training, baking and cooking. Able to learn new methods and systems quickly, and

works well creatively and effectively with staff and managers. Able to generate enthusiasm in

others and provide excellent customer service at all times.

Skills

Communication

Inventory

Sanitary

Staff Training

Professionalism

Cooking

Cleaning

Serving

Hosting

Experience

Amazon in Windsor ct (warehouse)

Still working here 2020

American Job center (Subsidized Employment) Manchester, CT

Customer Service Specialist/Expediter (Manchester) June 2017-Present

Ÿ Maintain supplies and equipment inventory

Ÿ Develop and maintain a positive and professional working relationship with partner staff,

mentors and colleagues, while being cooperative, flexible and supportive at all times.

Ÿ Maintain relationship with all career center staff and one-stop staff.

Ÿ Provide front- line customer service to all career center customers including general

knowledge of programs available and computer access.

Ticos Place Hartford, CT

Cashier/Cook June 2015 to April 2016

Ÿ Placed food servings on plates and trays according to orders and instructions

Ÿ Filled salt, pepper, sugar, cream, condiment, and napkin containers

Ÿ Explained how various menu items were prepared, describing ingredients and cooking

methods

Ÿ Consulted with supervisory staff to plan menus, taking into consideration factors such as

costs and special event needs

Ÿ Observed and tested foods to determine if they had been cooked sufficiently, using methodssuch as tasting, smelling, and piercing them with utensils.Friendly’s Restaurant Wethersfield, CT

Ice-cream Maker/Cook/Cashier October 2013 to September 2014

Ÿ Monitored food distribution, ensuring that meals were delivered to the correct recipients and

that guidelines such as those for special diets were followed

Ÿ Inspected food preparation and serving areas to ensure observance of safe, sanitary

food-handling practices

Ÿ Stocked service areas with supplies such as coffee, food, tableware, and linens

Ÿ Performed food preparation duties such as preparing salads, appetizers, and cold dishes,

portioning desserts, and brewing coffee

Ÿ Escorted customers to their tables

Hometown Buffet Wethersfield, CT

Cashier/Cook/Trainer November 2001 to July 2012

Ÿ Motivated employees to work as a team and provided one-on-one training to key personnel

Ÿ Supervised preparation of meals and beverages for customers

Ÿ Coordinated activities among various departments such as kitchen, dining room, and

banquet operations

Ÿ Weighed, measured, and mixed ingredients according to recipes and personal judgment,

using various kitchen utensils and equipment

Ÿ Tallied checks, presented them to customers, and accepted payment for services

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