Customer Service Team Members

John Howell

Statesville, NC ***** * 704-***-**** * *************@*****.***

SUMMARY: Self-starter professional with 20+ years’ career experience. Versed in merchandising, marketing, staff development and supervision. Desires a challenging role where exceptional communication and customer service skills can contribute to a growing organization.

PROFESSIONAL EXPERIENCE:

Apollo Retail Specialists-Tampa, FL 2004-Present

Sr. Lead Merchandiser

Serve as MSO leader (Merchandising Service Organization) to Emery Jensen, Ace Hardware, True Value, etc. on store design, remodels, conversions, and POGs

Developed high-performing team members through targeted training programs and one-on-one coaching

Served as Fixture Coordinator and Senior Crew Coordinator for remodels with Emery Jensen, Ace Hardware and True Value as well as remodels and merchandising resets at various grocery store chains, etc.

Consulted with lead retail execution, territory manager and customers on Store Design including store flow, fixture layout, department placement and category adjacencies

Lowe’s Home Improvement – Mooresville, NC 2002-2005

Department Manager

Lead, managed and developed a team of 15 employees

Ensured a safe work environment for all Team Members leading by example

Involved in managing inventory and receiving operations to maintain optimal stock levels and meet expected demands

Proactively identify and lead business process improvement initiatives

Involved with merchandising and remodels for my region

EDUCATION:

Watauga High School – Boone, NC

United States Army-United States

Traffic Movement Specialist

References Available Upon Request