Administrative Assistant Office Manager
Resume:
Kristy Williams
Jackson, TN 38305
Mobile: 731-***-****
Email: **.*********@*****.***
Education
West Tennessee Business College Jackson, TN
Diploma – Administrative Assistant
Graduated: March 2000
Lambuth University Jackson, TN
Major: Accounting
2007 – 2009
Union University Jackson, TN
Major: Organizational Leadership in Business Management
2009 - 2010
Employment History
March 2024 - Present Date: Office Administrator
Human Technology, Inc.
Responsibilities:
Patient intake, receiving incoming calls, scheduling appointments, accepting and posting payments to patient accounts, request information and documentation from referring physicians.
March 2017 – March 20254: Billing Department Assistant
The Jackson Clinic, P.A.
Responsibilities:
Receive incoming calls from patients regarding account status including account balance, insurance information and appointment details.
Manage and monitor recurring payments and defaulted payment plans
Responsible for mailing of appointment reminders and collection letters
Update patient accounts regarding return checks, bankruptcies and legal issues.
Post patient payments and reconcile accounts.
Sep 2013 – March 2017: Office Manager Jackson, TN
Bob’s Janitorial Services, Inc.
Responsibilities:
Manage office operations to ensure efficiency and productivity
Manage the general office including purchase of office supplies, answering incoming calls, responding to general emails
Process Semi-monthly payroll using Certipay
Organize the induction and training sessions for new employees
Create employee badges for new hires
Introduce new policies, rules and regulations and ensure they are enforced accordingly
Off-site housekeeping duties.
Jan 2001 – Jul 2010: Executive Assistant Jackson, TN
Boys & Girls Clubs of Jackson
Responsibilities:
Manage the general office including purchase of office supplies, answering incoming calls, responding to general emails and intake of customers
Process payroll using Quickbooks
Maintain electronic filing and record-keeping systems
Prepare monthly financial statements
Manage accounts receivable/payable and reconcile accounts in Quickbooks
Manage intake and recording of donations
Compile and submit monthly expenditure reports for grant reimbursements
Manage petty cash and credit accounts
Dictate meeting minutes for board of director and individual committee meetings
General administrative and marketing duties including sending e-marketing campaigns and coordinating the distribution of large mail outs
Skills
Proficient in Microsoft Office (Word, Excel, Outlook and Powerpoint)
Proficient in Quickbooks and Certipay Software Programs
Proven administrative skills with efficient planning abilities
Experience in managing accounts, developing budgets and book keeping
Excellent verbal and written communication skills
Strong analytical skills and expertise in planning, prioritizing and organizing workflow
Effective multi-tasking abilities and skilled in time management
Knowledge of using computer software and hardware
References
Dr. Catherine Cushinberry, Ph.D
Former Executive Director - Boys & Girls Clubs of Jackson
Mrs Zandrea Jones - Givens
Co-worker
Mr Delvin Wilkes
Surgery Technician – Jackson Madison County General Hospital
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