30+ years of management. I am sales driven and thrive on meeting and exceeding goals. I hold myself to high standards to represent the company I work for proudly. Skills

Customer service excellence

Sales Focused

Strong Team Leader

Goal Oriented

Experience

Remote Customer Representative

State Farm Insurance

Responded to customer inquiries via phone, email and chat. Provided product and service information to customers. Maintained customer records in company database.

Collected on delinquent accounts

Prioritized tasks effectively to meet deadlines.

Multi State Licensed-(Alabama, DC, Maryland, Minnesota, North Carolina, Virginia & Wisconsin) Shop Manager

See's Candies

Managed daily operations including opening and closing procedures, cash handling and banking activities.

Maintained high standards of customer service throughout the store. Oversaw the recruitment, training and development of new staff members. Organized special events such as product launches, promotions or discounts. Ensured compliance with all relevant health, safety and security regulations. Enforced company policies regarding employee conduct, attendance, dress code. Tracked stock levels on a regular basis to avoid out-of-stock situations. Guided team to consistently achieve daily, weekly and monthly production goals. Store Manager

Things Remembered

Maximized sales and minimized shrinkage to achieve sales increase yearly, and remain in the top 10 in a company of 475 stores.

Conducted daily store operations, including opening and closing procedures and cash handling. Monitored inventory levels and placed orders to restock shelves Recruited, trained and supervised new employees.

Created weekly work schedules for store personnel. Managed inventory tracking and physical inventory counts to minimize loss. Delivered excellent customer service and adhered to standard practices. Trained to promote workplace safety and productivity. Education and Training

Property & Casualty License: Insurance

Kaplan College - Columbus

High School Diploma

Alameda High School

Phenix City, AL 36870 334-***-**** *************@*****.***

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