Customer Service Medical Administration

FELICIA WILKERSON

Jonesboro, GA ***** ********************@*****.*** C: 470-***-****

Medical Administration Logistics

I am accomplished and skilled at building an environment of teamwork and performance excellence to provide every customer with exceptional experiences and promote brand allegiance. Effectively oversee and align processes with passionate conditions while improving efficiency and maximizing profits. A motivational leader skilled at building relationships with customers, employees, and senior management. I am eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I have a clear understanding of time management, leadership, and motivation. I am motivated to learn, grow, and excel in working in business. Proficient in best practices, market trends, and regulatory requirements of industry operations. I am a talented leader with an analytical approach to business planning and day-to-day problem-solving.

•Strong analytical skills, including the ability to collect, synthesize, and summarize relevant data, perform root cause analysis

•Excellent interpersonal, time management, and organizational skills.

•Technical Skills: Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams), Amazon Chime, Slack, Epic

AREAS OF EXPERTISE

Organization and Time management, Information Update, Leadership, Resolving Problems and Incidents, Discrepancy Resolution, Collaboration, Customer Service, Team Leadership, Goal Setting, Decision Making, Process Evaluations, Process Improvement Initiatives, Process Inspections, Operational Efficiency

PROFESSIONAL EXPERIENCE

ICQA PROBLEM SOLVER May 2023 – Present

AMAZON

Trained associates for our ICQA processes.

Strive for 110% every day.

Moved pallets for new reserve racks in M-Mod Problem Solve: Fix problems within the mods so that the ICQA counters can continue the process of which they are in.

Communicate with different department representatives and managers within the warehouse to ensure a better working environment by bringing up associate barriers.

Trained in CPR and AED usage, evacuation drills, and inclement weather drills, and helped whenever there was a safety issue within the FC.

Attend SRB meetings with all PA's and Senior Ops in the building.

Use a handheld scanner to locate bins and products. Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.

Maintained working knowledge of the latest industry techniques, methods, and equipment.

Collaborated with the team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.

Determined and recommended methods to address improvement opportunities and improve operations.

Conducted periodical cycle counts to prevent potential inventory issues.

Monitored inventory accuracy and movement using manual or computerized inventory systems.

FULFILLMENT ASSOCIATE

Picked/stowed merchandise while inbound/outbound using powered industrial trucks and tuggers

Collaborated effectively with team on initiatives focused on achieving measurable improvements production quality and workflow

Followed procedures at all times for personal and team safety

Inspected incoming and outgoing shipments to verify accuracy and prevent errors

Performed trailer, bin and safety audits

Top-order picker and stower

FRONT DESK MEDICAL RECEPTIONIST July 2022 – May 2023

HENRY COUNTY PEDIATRICS

•Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record their medical history.

•Managed multi-line phone system and pleasantly greeted patients.

•Documented vital signs and health history for patients in clinic and hospital environments.

•Coordinated patient scheduling, check-in, check-out, and payments for billing.

•Promoted office efficiency by coordinating charts, completing insurance forms, and helping patients with diverse needs.

•Completed monthly inventory

•Assisted patients to complete the necessary medical forms and documentation.

•Ordered vaccines and supplies

•Organized paperwork, such as charts and reports, for office and patient needs.

•Remain aware of provider schedules and scope of practice on an evolving basis to organize and schedule appropriate care.

•Administered vaccines

•Adhered to strict HIPAA guidelines to protect patient privacy.

CERTIFIED MEDICAL ASSISTANT Jun 2021 – July 2022

PEACHTREE PARK PEDIATRICS

•Administered vaccines, completed school physical forms, performed inventory

•Performed work up on patients

•Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•Sanitized, restocked and organized exam rooms and medical equipment

•Promoted efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

CERTIFIED MEDICAL ASSISTANT Oct 2020 – Jun 2021

KIDS AND TEENS PRIMARY HEALTHCARE

•Communicated clearly and effectively with patients to verify information, determine the purpose of the visit, and record their medical history.

•Documented vital signs and health history for patients in clinic and hospital environments.

•Promoted efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

•Directed patients to exam rooms and prepared them for physician examinations.

•Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•Prepared and administered medications to alleviate patient symptoms.

•Sanitized, restocked, and organized exam rooms and medical equipment.

•Collected and documented patient medical information, such as blood pressure and weight.

•Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

•Obtained all prescribed laboratory testing. Performed clerical duties, such as word processing, data entry, answering phones

CERTIFIED MEDICAL ASSISTANT Dec 2016 - Dec 2019

ACCESS GASTROENTEROLOGY

•Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

•Assisted with routine checks and diagnostic testing by collecting and processing specimens.

•Called and faxed pharmacies to submit prescriptions and refills

•Instructed patients on use of medications, procedures and care plan instructions

•Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus

•Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms

•Prepared initial patient charts for admission

•Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed

•Obtained pre- and post-treatment vital signs and weight

LEAD QA Dec 2016 - Dec 2017

CLAXON POULTRY FARMS

•Develop sampling plans and procedures for testing product quality

•Maintained standards by verifying test results and audits comply with food safety regulations and requirements

•Improve processes so that defects of any kind do not arise while the products are being developed on the production line.

EDUCATION

Associate of Science in Medical Assistant

Augusta Technical College, Augusta, GA

Diploma in Medical Assistant

Fortis College, Smyrna, GA

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