Customer Service High School
Resume:
BILLIE JO
WEST
*******@*****.***
New River, AZ 85087
Bold Profile
Dynamic worker with a proven track record at Discover Card, adept in customer service and conflict resolution. Excelled in roles requiring critical thinking and Microsoft Office proficiency, enhancing customer loyalty and operational efficiency. Demonstrated exceptional problem- solving abilities and computer skills, significantly improving team productivity and client satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Customer Service
• Problem-solving abilities
• Active Listening
• Critical Thinking
• Customer Relations
• Computer Proficiency
• Conflict Resolution
• Money handling abilities
• Microsoft Excel
• Microsoft Outlook
• Scheduling
• Microsoft Office Suite
Trevor Browne High School
Phoenix, AZ • 05/1999
High School Diploma
EDUCATION
Discover Card - Customer Service Representative
Phoenix, AZ • 04/2021 - 01/2024
Whiskey on Western - Bartender/Shift Manager
Phoenix, AZ • 02/2022 - 11/2022
VW Connect - Soils Department Coordinator
Phoenix, AZ • 05/2018 - 01/2019
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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Responded to customer requests for products, services, and company information.
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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
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Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
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Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
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Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
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Developed and implemented training programs to enhance staff skills and productivity.
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Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
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Improved department efficiency by streamlining processes and implementing new organizational systems.
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Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
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Intermountain Staffing Resources - Staffing Coordinator Phoenix, AZ • 07/2016 - 05/2018
Verified payroll, vacation and sick time hours to support accounting processes.
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Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
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Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
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Worked closely with other departments within the organization to address workforce planning needs effectively.
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