Customer Service Health Educator
Resume:
Hanan
Alkhatib Hanan Alkhatib, Health Specialist, Chief Pharmacist
*******.**@*****.***
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Skills Driven individual with over ten years of experience working in Pharmaceutical Companies as a Pharmacist, Trainer, and Community Pharmacists, with special expertise in Health Education, Advocacy and Awareness Raising. Hanan’s experience spans from leading pharmacist performance, building health campaigns and develop effective training programs.
Professionally trained in leadership, ToT, with special expertise in communications, and management. Passionate about having a positive impact, and helping others.
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Experience Ruya International School / Health Educator October 2022- PRESENT, Khobar- KSA
● Demonstrated a commitment to the safety and security of children and young people (child protection)
● Provided healthcare to students and staff who have been injured or present with acute illnesses, assess, plan, implement, and evaluate care for students with chronic health conditions, and assist faculty and staff.
● Acted as a leader in the delivery of healthcare services. Supported the school nurse in evaluating the overall care system and creating a plan to make sure that health needs are satisfied. I also developed a strategy for handling crises and natural disasters and instructing workers on how to react correctly. National Schools for Education / Health Educator
Sept 2015- Oct. 2016, Khobar, KSA
● Provision of rapid medical intervention in minor and emergency cases and hospital reference if necessary. Improve student health awareness by the provision of lectures and activities related to their needs such as disease prevention, healthy life style, Zeta virus, psychological changes during adolescence. Dawacom Pharma Group / Pharmacists Supervisor
March 2011-March 2015, Amman- Jordan
● Supervising the performance of pharmacist and customer service quality provided at the chain’s branches.
● Ensure the full compliance of all group pharmacies with the policy and standers for the pharmacy.
● Monitor and report each pharmacy’s compliance, supply demand, customer service quality level through quarterly prepared surveys to the Director of the Chain’s pharmacies. Dawacom Pharma Group / Trainer
May 2010 -March 2011, Amman- Jordan
● Provision of capacity building programs for newly hired pharmacist on the customer service and jobs ethics. The main objective of the training was no change the role of the Dawacom Group pharmacists from a mere salesperson, to a community pharmacist/ health worker. The training included topics such as customer interface, community based care provision, and referral guidance.
Dawacom Pharma Group / Chief Pharmacist
January 2010 -May 2010, Amman- Jordan
● Provision of pharmacy services while managing the pharmacy’s account, stock check and supervising one pharmacist.
Ibn Al-Nafees Pharmacy/ Pharmacist
February 2007 -January 2010, Amman- Jordan
● Provision of pharmacy services while managing the pharmacy’s account, stock tracking and supervising one pharmacist.
Al-Qosour Academy/Private Pharmacy Tutor
August 2009 –April 2011, Amman- Jordan
● Provision of pharmacy private classes for BA degree students who require extra assistance in the taught subjects of pharmacy program.
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Education
Liverpool John Moores University / Master of Business Administration (MBA)
May 2023- May 2025, United Kingdom
Jordan University for Science and Technology / Bachelor in Pharmacy
2003- 2007, Jordan
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Projects & Consultations UNRWA project titled; ‘Increasing Community Health Awareness’ Oct.2009 – Dec.2010.
UNICEF campaign titled; ‘Towards a Better Communication with Adolescents’ conducted in 2009
Dawacom Pharmacy Group spokeswoman at the 13th pharmacist conference held in April 2010
Training Common Medical Problems during Summer Season- June 2011 Exceptional Customer Service - May 2011
Basic Training on Scars and Treatment - May 2011.
Hair Loss and Treatment - May 2011
Pharmacological and non-pharmacological approaches of weight loss and complimentary medications – 2011
Patient Counseling - November 2011
Reproductive Health and Breast Cancer - Mar 2008.
Basic Nursing Skills - 2006
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