Customer Service No Experience

Work Resume

Gabriela Renee Castorena

Mobile: 281-***-****

E-Mail: ***************@*****.***

Education:

●High School Graduate (Class of 2018)

Professional Experience:

Assistant Manager/ Loan Specialist- Cottonwood Financial [12/20-06/21]

●Assisted in Detailed Daily Operations

●Training New hires and helping ease into work environment

●Daily use of excel and other microsoft programs

●Explaining company numbers and having a leadership role within district

●Daily use of cash handling and customer service skills

●Frequently performed bank transactions and handled transitioning legal documents

Personal Banker/ Bank Teller: First Convenience Bank [ 10/21-04/22]

●Daily Cash Handling and completed daily store operations

●Assisted customers in Daily transactions

●Filing reports, and following up with delinquent accounts

●Engaging with new customer to activate new accounts

●Daily Opening and closing of store operations

Sales Associate- Fitness Connection [03/2019-09/2019]

●Daily operations of opening and managing cash flow

●Greeting and establishing relationships with customers

●Inventory control for merchandise and cleaning supplies

●Daily cleaning tasks

●Cooperate with local businesses to drive people to location

●ran insurance for coverage for a membership

Insurance Agent- AMTEX [1/2017-5/2017]

● Opened and closed store for daily cash handling operations

● Followed up with delinquent accounts in order to arrange agreements

● Opened new accounts for inquiring customers

● Maintained and managed cash flow above monthly parameters

● Daily Cleaning completed

Customer service/sales Representative-At&t Corporate/ Call Center 09/26/2023- Currently working here

●customer service

●marketing

●Answering/Transfering inbound calls

●process payments/taking bank information

●Processing customer’s applications such as

1.Opening new business accounts

2.fiber internet

3.ATT AIR

4.Adding cell phones/tablets/apple/samsung watches/netgear

5.Activating/ Troubleshooting devices

6.Adding lines/ TOBR(transfer of billing responsibility

Technical Skills:

●Customer Service- Over the years, I have been able to to take advantage of my people skills and excel in communications when trying to to deliver a product or explain a service. My prior work experience has contributed to the advancement of this technical skill, truly benefiting my work habits, as well as productivity.

●Cash Handling Experience- Having over 3+ years of cash handling experience, I've had no problem jumping into fast paced work environments in order to satisfy customers in a rush. Also have been successful in managing large amounts of cash flow or to balance a safe in order to proceed with daily operations

●Team-Player- Throughout my work experience I primarily have worked in groups or teams. I've found success in both working individually and working with groups, and am ready to help in any way! Building positive relationships and maintaining them is something that comes natural to me and find myself as an asset to any team.

Goals + Expectations

The world has offered much adversity throughout my life, but like any other small bump in the road I plan to do my best and get a job done to the best of my ability. This is a working phase of my life, and with that mindset I believe that my do- it mentality will be a great addition to your company in ways of promptness, a positive attitude, and respecting all others. Your company will allow me to support myself as I work and study to pursue my career in life. This position will only allow me to grow as a person and the mutual relationship will provide your company with excellent service.

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