General Manager Team Members

Anthony Zulueta

**** **** *** *** ********* CA **116

Email: ***.*******@*****.***

Phone: 415-***-****

SUMMARY

I’ve been in the aviation industry for 25+ years performing commercial ramp, warehouse, safety, security and compliance at SFO and OAK Airport. I am also able to adapt to changes and meet challenges and goals. I’ve managed 250 plus team members while overseeing international and domestic business partners for both above and below wing operation. Managed P&L, EBITA and other Goals.

DNATA USA – SAN FRANCISCO AIRPORT

AREA GENRAL MANAGER

05/2024 – Present

Essential Duties and Responsibilities

Ensure all station management is knowledgeable of all SLA’s and SGHA’s for current and future customers and utilize these documents to deliver on our commitments to our customers.

Lead the process of scheduling, rostering, and recruiting through consistent review of all station schedules by week, and hold teams accountable for proper rosters, compliance, and recruiting needs.

Utilize business acumen to review and analyze operational, functional, and customer data, and partner with appropriate resources to execute informed business strategies.

Schedule periodic communication with customers to ensure satisfaction and provide recognition or redirection to station teams.

Partner with station & national equipment teams to review budgets, maintain station equipment plans, address issues. and anticipate capital requirements.

Proactively communicate and partner with senior management team, as well as cross functionally with Commercial, Financial, HR, Safety, and other support teams, to ensure consistent understanding of corporate goals and requirements to achieve regional alignment.

Carry out management responsibilities in accordance with the organization's policies and applicable laws. Related duties as assigned.

Direct Oversight of 2-3 other locations within the geographic area, which includes Ground Handling, Cabin Cleaning, and Passenger Services.

Manage assets such as facility at SFO Airport

Lead a safety centric culture through consistent execution and implementation of company programs and processes throughout the region.

Communicate vertically and horizontally throughout the organization to ensure that management teams are informed of issues in the areas of safety, logistics, and planning.

Ensure that facilities operate in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values statements Ensure consistent practices and processes are utilized in asset management, financial reporting, and state and local government regulations.

Provide operational input for strategic business planning, technology integration, innovation, and process changes in facilities across the network.

Develop teams to improve work performance and maximize potential through succession planning, KPI integration, coaching, ongoing training, and mentoring. Develop initiatives to improve cost performance and profitability through oversight and analysis of operational budget and utilize results to improve cost performance and profitability.

Proactively evaluating operation to ensure compliance, safety and security

Ensure business partner, stakeholders and tenants are on the same page

ALLIANCE GROUND INTERNATIONAL – OAKLAND INTERNATIONAL AIRPORT

GENERAL MANAGER

06/2022 – 05/2024

Essential Duties and Responsibilities

Working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

Work varied shifts, including weekends and holidays

Manages the calendar with numerous last minutes updates and conflicts

Perform all other job-related duties as requested

Schedules meeting requests, appointments and maintains calendar of General Manager of Convention Center Operations

Complete and submit new-hire paperwork

Submit P.O. Request

Manage Production Positive

Manage P & L & SLA, KPI

Ensure all station management is knowledgeable of all SLA’s and SGHA’s for current and future customers and utilize these documents to deliver on our commitments to our customers.

Lead the process of scheduling, rostering, and recruiting through consistent review of all station schedules by week, and hold teams accountable for proper rosters, compliance, and recruiting needs.

Utilize business acumen to review and analyze operational, functional, and customer data, and partner with appropriate resources to execute informed business strategies.

Schedule periodic communication with customers to ensure satisfaction and provide recognition or redirection to station teams.

Partner with station & national equipment teams to review budgets, maintain station equipment plans, address issues. and anticipate capital requirements.

Manage assets such as facility at OAK Airport

Proactively communicate and partner with senior management team, as well as cross functionally with Commercial, Financial, HR, Safety, and other support teams, to ensure consistent understanding of corporate goals and requirements to achieve regional alignment.

Carry out management responsibilities in accordance with the organization's policies and applicable laws. Related duties as assigned.

Direct Oversight of 2-3 other locations within the geographic area, which includes Ground Handling, Cabin Cleaning, and Passenger Services.

Proactively evaluating operation to ensure compliance, safety and security

Lead a safety centric culture through consistent execution and implementation of company programs and processes throughout the region.

TREGO DUGAN AVIATION – SAN FRANCISCO INTERNATIONAL AIRPORT

GERNERAL MANAGER

11/21 – 05/2022

Essential Duties and Responsibilities

Working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

Work varied shifts, including weekends and holidays

Manages the calendar with numerous last minutes updates and conflicts

Perform all other job-related duties as requested

Manage assets such as facility at SFO Airport

Schedules meeting requests, appointments and maintains calendar of General Manager of Convention Center Operations

Complete and submit new-hire paperwork

Submit P.O. Request

Manage Production Positive

Manage P & L & SLA, KPI

WYCEN FOOD

DIRECTOR OF DISTRIBUTION

12/2019 – 11/2021

Essential Duties and Responsibilities

Procurement

Production and Inventory Management

Oversee Operation and logistics

PO, P&L, Productivity,

Warehouse Operations and distribution

SMS and safety program

ALLIANCE GROUND INTERNATIONAL – SAN FRANCISCO AIRPORT

GENERAL MANAGER

12/2016 – 08/2019

Essential Duties and Responsibilities

Working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

Work varied shifts, including weekends and holidays

Manages the calendar with numerous last minutes updates and conflicts

Perform all other job-related duties as requested

Schedules meeting requests, appointments and maintains calendar of General Manager of Convention Center Operations

Complete and submit new-hire paperwork

Submit P.O. Request

Manage assets such as facility at SFO Airport

Manage Production

Manage P & L & SLA

Warehouse Operations and distribution

SMS and safety program

TOTAL AIRPORT SERVICES, SAN FRANCISCO INTERNATIONAL AIRPORT

Safety/Compliance/Training Manager / Local Auditor

12/ 2013 – 11/2016

Essential Duties and Responsibilities

Safety Management System (SMS)

Coordinate efforts for the development and implementation of operational Safety Management System in compliance with Total Airport Services Standards and Aviation Standard

Find risk and evaluate control measure to ensure safety programs is followed

Conduct Weekly Ramp/ Warehouse Safety Audits

Oversee Security Department

DHL WORLDWIDE EXPRESS – SAN FRANCISCO INTERNATIONAL AIRPORT

LEAD

11/1995 – 12/2013

Essential Duties and Responsibilities

Shift lead

Load and Unload Freighter Aircraft

Sort and Load Container

Communicate with Service Center

Dispatch Trucks

Import Agent for international Cargo

Partner with CBP to ensure all cargo shipments comply with US regulatory

Deliver and pick up cargo from Airline business partners

Assist and enforce company safety requirements

Load Plan and Load master inbound and outbound flights

Skills

Operate in a manner that ensures peak productivity and corporate profitability

Demonstrated ability to solve problems, achieve results and foster strong customer service orientation

Knowledge of local applicable collective bargaining agreements

Proven proficient knowledge of Microsoft Office applications (Excel. Access, PowerPoint, Microsoft-Projects, etc.)

Ability to stay ahead of a 20% year over year growth rate

Ability to drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping and safety

Ability to motivate a team to work together in the most efficient manner

Ability to develop, monitor and achieve financial plans and budgets

Excellent written and verbal communication skills

Soft Skills

Strong planning, change management and organizational skills

Certified

Train New and Recurrent Dangerous Good and TSA Security Program

Train New and Current Employees in Risk Management/Human Factors/ Company Policy/ Sexual Harassment/ Hazardous Awareness (Identifying All classes and labels)

Create MAO Training Program

Certified TSA Screener/Dangerous Good Inspector (IATA) International Air Transport Association

Inspect Dangerous Good During Acceptance

Ensure Hazardous Material with IATA Regulation

Inspect Cargo for IED via X-Ray, Explosive Trace Detection (ETD), Physical Search

Ensure all TSA and MSP Regulation is implemented

Lufthansa Airline Certified Security Trainer

Education

San Francisco State University – 1995 to 2001

Batchelor Degree – Business Management

1600 Holloway Ave, San Francisco, CA 94132

Contact this candidate