Customer service and Marketing Assistant

TANIA LARKINS

Lehigh Acres, FL ***** 786-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

With a consistent track record of excelling in various roles, I have earned multiple promotions and recognition for

exceptional performance and dedication. My success is a testament to a strong work ethic and commitment to

delivering outstanding results. Adapting quickly to new challenges and driven by a passion for continuous growth, I

confidently contribute positively to any organization.

SKILLS

¢ Bilingual (English/Spanish) ¢ Communication

* Microsoft Office (Excel, Word, Outlook, Publisher, * Organized

PowerPoint) ¢ Punctual

¢ Internet and various social media platforms ¢ Teammate

(Facebook, Instagram, Twitter, YouTube)

« Adaptability

* Attention to detail

Work History

Administrative

DACARTA HOME SERVICES - Miramar, FL

* Company Overview: Construction and cleaning family owned business.

* Create estimates and invoices.

¢ Social media marketing.

SALES ACCOUNT COORDINATOR, 03/2022 - Current

Hamilton Financial — Hollywood, FL

¢ File retrieved documents, records, and reports for statements.

¢ Inform customers of available resources for financial improvement, and debt consolidation.

* Communicating with customers by phone, email or set in-person appointments to represent services provided

in the most effective way possible.

* Provide clients with estimates and advertise products and services on their needs to meet satisfaction.

EXECUTIVE ASSISTANT, 12/2018 - 01/2020

Broward Etiquette Academy — Miramar, FL

« Answered phone calls to direct callers to appropriate parties or take messages.

* Managed and conserved executives' schedules.

* Modified, and maintained consumer and business information to date on the digital database.

* Coordinated catering for events, travel arrangements to the committee/board, and other meetings.

¢ Utilized job-related software to prepare invoices, letters, and agreements.

* Posted and marketed the company on social media websites.

ADMINISTRATIVE ASSISTANT, 03/2016 - 09/2019

Professional International Services — Pembroke Pines, FL

* Reviewed and sorted mail or e-mails to distribute or initiate responses to inquiries.

Organized equipment and maintained essencial inventory of office supplies for operations.

Answered telephones to route caller to appropriate department or addressed general questions.

Greeted visitors upon arrival and redirected to the appropriated department for their needs.

Assisted customers with any questions or conserns in replenishing applications.

EDUCATION

High School Diploma: 06/2018

Charles w. Flanagan High School - Pembroke Pines, FL

REFERENCES

Available Upon Request

LANGUAGES

Spanish

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