Project Management It Systems

CARLOS CARRERA

Senior Business Systems Manager / Enterprise Application Owner

Professional Experience:

(Senior Business Systems Manager) Perfect Snacks

January 2024 to Present

Key Responsibilities:

Systems Technologist: Optimize business processes through technology. Evaluate, implement, and manage systems for efficiency.

Strategic Problem-Solving: Analyze complex issues, develop innovative solutions aligned with goals.

Operational Efficiency Enhancement: Identify inefficiencies, implement solutions for productivity and cost reduction.

System Configurations: Customize systems to meet business requirements, ensuring optimal functionality.

Integration Management: Integrate systems for seamless data flow, manage compatibility and reliability.

Vendor Relationship Management: Effectively manage vendor relationships, negotiate contracts, maximize value.

Collaborative Stakeholder Engagement: Collaborate with teams and stakeholders to drive successful tech initiatives.

Streamlined Tech Stack Development: Design and implement optimized technology stacks.

End-to-End Process Alignment: Align technology with business processes for maximum effectiveness.

Finance and Operations Expertise: Streamline financial and operational processes using technology.

Data Analytics Integration: Integrate data analytics for informed decision-making.

Platform Migrations: Manage smooth transitions to new systems while maintaining business continuity.

Applications:

NetSuite: Implement and optimize NetSuite ERP solutions.

Celligo: Utilize for marketing automation and customer engagement.

TrueCommerce: Use for EDI and supply chain integration.

Information Technology Manager) RMD Hospitality Group

August 2021 to December 2023

Key Responsibilities:

Developed IT Policies and Procedures Compliance and User Best Practices

Ensured IT policies and procedures compliance and maintained user group best practices.

Collaborated with all departments and venues to maintain IT policy compliance.

Technical Guidance and Business Process Improvements

Provided technical guidance aligned with business needs.

Assisted in business process improvements and system enhancements.

Software and Hardware Enhancement and Documentation

Identified software and hardware enhancement opportunities.

Configuration Management and Device Administration

Continuously evaluated existing configurations.

Administered cell phones, iPads, and LAN phones.

Spearheaded the integration of Toast POS into the restaurant's operations, improving order accuracy and kitchen communication.

Trained staff on Toast's features, resulting in reduced order processing times and increased table turnover.

Aloha POS Administrator

Managed the Aloha POS system, ensuring smooth transactions and accurate financial reporting.

Implemented menu changes and promotions, improving revenue by 15%.

Restaurant 365 and Office 365 Administrator expert

Utilized Restaurant 365 to optimize accounting and financial reporting, resulting in a 20% reduction in monthly expenses.

Streamlined inventory management, minimizing wastage and improving stock rotation.

Oversaw the implementation and administration of Office 365, enhancing communication and collaboration among staff.

Conducted user training and support, ensuring efficient use of Office 365 tools.

Successfully integrated Office @ hand, improving internal and external communication for the organization.

Managed VoIP systems and call routing, reducing phone-related downtime by 2%

Implemented Maint X for facility and equipment maintenance, resulting in a 40% decrease in repair response times.

Scheduled preventive maintenance tasks, reducing equipment downtime and costly repairs.

Utilized OpenTable to manage reservations, increasing table turnover and optimizing seating arrangements.

Tiphous Customer Engagement Specialist

Enhanced customer engagement through the use of Tiphous, resulting in a 10% increase in positive reviews and ratings.

Managed loyalty programs and promotions to drive repeat business.

Senior IT, Project Manager / Enterprise Application Owner

May 2018 to May 2021

Band of Hands & CPT Capital Talent Partners Contract with BOH

Bands of Hand is a startup company established in San Diego since 2015, which developed a very innovative system to facilitate the process of hiring from temporal to full time workers and contractors via 10-99 and W2 earners. As BSA and PM, I lead 5 projects into the application to incorporate needed improvements to better serve our customers’ needs.

Define, Extract, Validate and document business needs and company objectives; Interact with all stakeholders and users to gather all business and systems requirements. For Paychex integration (Time Record, Employee of Record and Training for all these tasks)

Perform testing to ensure that the system design fits the needs of all users and prepare training materials for all internal users.

Requirements workshops/interviews/observation (JAD) (Waterfall) (Agile) Methodologies

Scrum Master, lead the development team, responsible for HR Processing solutions, including onboarding new employees, payroll, and benefits, from concept to delivery and post-implementation support.

Perform deep analysis related to business and system changes/enhancements (gap, impact, risk, dependencies)

Maintain commitment to operational goals in the face of obstacles. Collaborate and cultivate positive relationships with internal and external customers through the delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations.

Collaborated with all IT teams and created reporting dashboards in Jira to show to the CEO and stakeholders the primary KPI's and OKR’s.

Acts as a liaison between Operations, Sales, IT, and business unit stakeholders to elicit, define, analyze, communicate, and validate requirements for changes to existing business processes, policies, technology, and information systems to alleviate business issues.

Business System Analyst III and Program Manager (Professional development)

September 2016 to May 2018

Mexico City

Volunteering as a network engineer, I apply expertise in managing Cisco and Novell systems. Tasks include configuring and optimizing Cisco networking equipment, ensuring seamless communication, and handling Novell systems administration, improving overall network efficiency and reliability for A non- profit organization and community project.

Senior IT, Project Manager / Infrastructure Business System Analyst

Business System Analyst III

July 2012 to September 2016

Bridgepoint Education San Diego CA

Bridgepoint Education was the public traded owner of the accredited for-profit on-line Ashford University, which offered education services and professional degrees ranging from Bachelors, master’s to PHDs using on-line platforms. The University served mostly US Veterans. I was hired as BSA I and was later promoted to BSA II and BSA III. For 90 days I had my services contracted through Tek Systems and later Bridgepoint bought my contract as a full-time employee.

Elicit requirements using interviews, document analysis and identification, requirements workshops, surveys, site visits, business processes, task and workflow analysis. Communicate project risks to the Project Manager

Data analysis, Mapping and Organization modeling

Requirements workshops/interviews/observation (JAD) (Waterfall) (Agile) Methodologies

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user’s requests from the underlying true needs.

Proactively communicate and collaborate with external and internal customers to deliver the Functional requirements (Business Requirements Document) of use Cases.

Created efficient workflows for automation, which replaced manual and paper-based processes by integrating customized tools developed in-house. The result was the elimination of the costly impact of inefficient workforces which translated on revenue increase and savings for $600K in one year.

Prepare the documentation for Functional Acceptance Tests, based on the Client requirements and the capabilities within Company applications and IT infrastructure.

Multitasking Support up to 7 Projects including Infrastructure CRM, ERP, and Interactive voice response Apps.

Business System Analyst II

October 2014 to March 2016

Bridgepoint Education San Diego CA

Define and document business needs and objectives; interact with users to gather business requirements for multiple mobile apps & decision and costs benefit analysis (ROI)

Review business analysis, process mapping, and all business requirements to support business and IT projects.

Transform business requirements into technical requirements and business scenario/rules; work with business managers and assist them with analyzing the requirements and creating Business Case Scenarios

Participate and coordinate user acceptance testing and testing of new system integration and functionality.

Gather and document the impact assessment on the project due to request changes.

Ensure the system design fits the needs of the users and prepare training materials.

Support of the following software and tools: MS Excel, MS PowerPoint, MS Word, SQL Server 2005/2008, Oracle 10g/11g, Oracle Applications, PL/SQL Developer, SQL Management Studio and Crystal Reports

Requirements workshops/interviews/observation (JAD) (Waterfall) (Agile) Methodologies

Collaborate with IT on RICEF (Reports, Interfaces, Conversions, Enhancements, and Forms) identification.

Perform BI reporting SSRS using SQL, ServiceNow, and Oracle

Business System Analyst I

October 2013 to September 2014

Bridgepoint Education San Diego CA

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use case scenarios, and task and workflow analysis

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements (Business Requirements Document)

Successfully engage in multiple initiatives and projects simultaneously

Work independently with users to define concepts and under direction of project managers.

Drive and challenge business units on their assumptions of how they will successfully execute their plans.

Interpret customer business needs and translate them into the application and operational requirements.

Business Systems Analyst

July 2012 to October 2013

TEK-Systems (Bridgepoint Education Contract) San Diego CA

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use case scenarios, and task and workflow analysis.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements (Business Requirements Document)

Successfully engage in multiple initiatives and projects simultaneously

Work independently with users to define concepts and under direction of project managers.

Drive and challenge business units on their assumptions of how they will successfully execute their plans.

Interpret customer business needs and translate them into the application and operational requirements.

Senior Systems Engineer

At-Tech (Sharepoint360 Contract) San Diego CA

March 2012 to June 2012

SharePoint 360 was a ……

Completed Installation and Configuration of Service Center 2012.

Configure all AD Service Accounts and User Accounts.

Implemented SQL DBASE - Sizing estimates and other SQL consideration.

Complete all Configuration Management for all AD objects.

Management Pack considerations

Administration roles and console access

Application and monitoring requirements

Security considerations and implementation of Firewalls Rules, Ports Etc.

Determine SCOM component and server placement.

Senior Systems Engineer

Telcel (Sharepoint360 Contract) Mexicali

January 2012 to March 2012

Telcel is a wireless telecommunications company based in Mexico which provides services in most areas of the country.

Start Installation and Configuration of Service Center 2012.

Created all AD Service Accounts and User Accounts.

Implemented SQL DBASE - Sizing estimates and other SQL consideration.

Configuration Management for all AD objects.

Management Pack considerations

Administration roles and console access

Application and monitoring requirements

Security considerations and implementation of Firewalls Rules, Ports Etc.

Information Technology Infrastructure Specialist

HP Enterprise Services San Diego CA

November 2009 to December 2011

Hewlett Packard is an American Multinational Information Technology Company based in Palo Alto California. My original contract was with EDS (Electronic Data Systems) which was an American multinational information technology equipment and Services Company headquartered in Plano, Texas with offices in San Diego. EDS merged with HP in August 2008.

Configure Windows servers, WS XP/7, 2008, 2010 and perform continuous administration of specialized and virtual servers

Technology leader and advisor for our clients, as well as a mentor for other team members. Support Projects that would include server farms, deployment, upgrade, disaster planning, system and ecosystem tuning, infrastructure architecture, performance analysis, deployment automation, and intelligent monitoring.

Validate and certify framework knowledge of installing OS versions and virtual migration using ESX 5.0 & 4.1

Manage tasks needed for project delivery, from development through implementation.

Assist Architect RFC Approval in the configuration of production and development application servers and networks.

Reduce Network and Servers outages by 73 % in less than a year

Assist in projects by distributing computer hardware and software systems.

Evaluate server performance utilizing software and hardware monitoring tools “uptime “

Service Delivery Manager

HP Enterprise Services San Diego CA

November2007 to November 2009

Implement an estimate of 26 projects in one year within client business scope, including service desk startup technology, process, and methodology (from startup to ongoing successful operations)

Identify and participate in the implementation of additional IT-based opportunities with client and CDI team.

Apply patch and security changes per policy to all County Local Servers

Responsible for the revision and update of all technical documents for the Integration Support Team and outage control

Worked with External & Internal customers “Base Operations” and performed analysis of operational procedures and systems to identify areas that can help improve customer service.

Promptly respond to service failures, resolve problems, and escalate concerns as appropriate/needed.

Technology Integration Specialist

Electronic Data Systems San Diego CA

September 2005 to November2007

Responsible for all internal operational issues of the Integration Support Team.

Responsible of the technical support and configuration for all Windows 2003 Print Servers and DNS Servers in the enterprise, which includes the deployment and all migrations for all Printer Queues and DHCP Scopes Configuration for all Navy and Marine sites.

Responsible for all deployment of legacy devices and “Legacy Network Devices Connectivity Services to NMCI” for 56 Navy sites.

Supervision and overall responsibility for establishing new trust and legacy reach-back during transition and migrations using Windows NT, 2000 and 2003 DC servers.

Coordinated and implemented the printer expansion project that will load and balance all the overpopulated print servers.

Responsible for Scripting using SQL Military Requisitioning and Standard Transaction Reporting.

Responsible for the revision and update of all technical documents for the Integration Support Team.

Technical Proficiencies and Project Methodologies

Frameworks: Web Services (SOAP), Message Queues LDAP, NET

Languages: Java, HTML, XML, Angular 5.

Databases: Oracle, MS SQL Server & Reporting Services (SSRS)

Platforms: Windows Server, IIS, Unix, Novell, Android, IOS

Modeling: UML, SDLC Practices

Tools: Visio, Adobe (Wireframing)MS-Office, MS Excel MS PowerPoint, MS Visual Studio, TFS, Blueprint, Irise, Informatica, Slick-Edit. Jira, Confluence., Lucid Chart.

ERP,CRM’s: CVUE, Talisman, HubSpot, Acumatica, NetSuite.

Payroll Applications: PeopleSoft, ADP, HRMS, SAP, Paychex.

SaaS and Cloud support integration and configuration.

Methodologies: Waterfall, Agile, Scrum, Kanban

Agile Software: Blueprint, TFS

ITSM: Remedy, Service now. Salesforce

EDUCATION

BA Business Information Systems (Magna cum Laude)

Ashford University – San Diego, CA

AA Computer Sciences Technology

Grossmont College – El Cajon, CA

Relevant Course works and Certifications.

Complete all Courses in Project Management and PMI-PBA Certification.

ITIL Foundation Certification.

Complete all Courses in Business Analysis for Agile/Waterfall Projects.

Certified Novell Administration (Novell Corporation)

MS Azure, CompTIA Network + A +

Toast Academy

R365 Academy

Aloha POS Academy

PROFESSIONAL ORGANIZATIONS

International Business Analyst Association Member

HONORS AND AWARDS

Associate of the Quarter Award, HP

LENGUAGES

Spanish

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