Customer Service Business Administration
Resume:
CONTACT
Seattle, WA 98133
EDUCATION
-Master's in Business Administration
from the American University in Cairo
-Bachelor's degree in Botany and
Chemistry from the faculty of science
Tanta University.
TRAINING & CERTIFICATION
Personal selling Basic and
Advanced.
Group Presentation Skills.
Physician partnership program.
Key account management.
Recruitment, Leadership and
coaching Techniques.
Sales Management.
Marketing Management.
Excellence in service.
Business Problem Solving.
Strategic Decision Making.
SKILLS
-Fluent in Arabic and some German
speaking
-Professional communication skills
-High Acceptance to customers and
clients
-LMS Administration
-E-learning Rapid Development
software:
Articulate storyline & Adobe
captivate
PROFILE
I was born with the nature of selling and communicating efficiently with others no matter what their personality style is. I reinforced these talents by years of practical experience in Multinational pharmaceutical organizations which have invested in me efficient international training courses besides the Master's Degree I studied for All these years of combining knowledge and experience have created an excellent instructor in training candidates.
EXPERIENCE
Sales and Marketing Director pearl pharmaceuticals Responsible of sales Management all over Egypt leading 10 District sales managers to achieve National forecast, increase Market share efficiently to grow steadily in these different markets. Construction of the National Marketing
Plan on annual, semester and quarter basis. Reporting to the GM delivering all Sales and Marketing progress achieved. 2018/2023
White house academy / Sales Trainer
2013/2018
Train post graduates and undergraduate Business Administration focusing on sales and marketing.
Instruction on Human Development planning and designing material.
Develop candidates' skills in selling and communication with customers
Teach students on how to identify customers' needs and how to achieve maximum satisfaction.
Focus education around markets forecasting and achieving market share growth.
INFC training center / Sales Trainer
2010/2013
Trained customer service and human development.
Focused education around marketing and sales.
ICL center / Sales Trainer
2009/2010
Trained more than 500 employees working for the Egyptian postal office.
Focusing on customer service changing the old organizational culture to the modern culture expressing the importance of developing the Internal environment to match customer’s needs.
MOHAMED HASSAN ELNAGGAR
Sanofi-Aventis pharma Egypt / district sales manager 2004/2009
Responsible of a team consisted of 10 medical representatives in 4 Governorates (Alexandria-Gharbia-Behera-Kalubia) promoting 2 highly profitable products to the company.
My job description was to achieve company goals, coach, develop subordinates and to report to higher management delivering all details concerning the team, forecast, market sales and market share and all competitor activities observed in the market. Aventis pharmaceuticals / senior executive responsible 1990/2003
Medical representative promoted later on to senior executive responsible of achieving forecast promoting Block Buster products by focusing on growing in the market by gaining market share from the market leader covering 4 governorates.
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