Help Desk Front
Resume:
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EDUCATION
*********@*****.***
University/College Details
University/College Details
Unity health collage
Medco biomedical
collage
****-**16
SKILLS
2020-2021
Excellerent solutions
Help desk officer
Excellerent solutions 2021-2022
QA, UI & UX tester
After a year as a Help Desk Officer, I was promoted to a Quality Assurance (QA) position, where I independently developed expertise as a self-taught QA UI/UX tester. In this role, I was responsible for evaluating and testing user interfaces and user experiences to ensure optimal functionality, usability, and design consistency. My proactive approach to learning and problem-solving enabled me to effectively identify and address potential issues, contributing to the enhancement of product quality and overall user satisfaction. 2022-2023
Excellerent solutions
Administration & community outreach officer
After approximately 8 months to a year in the QA position, I was promoted to an Administrative and Community Outreach Officer role. In this capacity, I took on a broader range of responsibilities, including overseeing administrative functions, coordinating community engagement initiatives, and fostering relationships with key stakeholders. My work focused on enhancing organizational efficiency and expanding community outreach efforts, ultimately supporting the organization’s strategic goals and mission. RoseGold Entertainment 2023-ongoing
events & entertainment
Founded in 2023, my private company specializes in production, graphic design, event organizing, and talent management. Over the past year, we have experienced significant growth, successfully managing over 30 events and productions. UI/UX familiarity
Customer service
Very adoptable
personality
Simple graphics
skills
super friendly & fast learner
Basic computer
skills
Emrakel
Berhanu
WORK EXPERIENCE
REFERENCES
*******.******@*****.***
Menfese Haregu
Phone:
Email :
Managing partner
Excellerent solutions
Phone:
Email :
Melaku besha / partner
In my role as a Call Desk Officer, I was responsible for managing and leading a team of five technical support specialists. Together, we provided comprehensive technical assistance to a diverse clientele, including prestigious organizations such as the Howard Hughes Medical Institute (HHMI). My responsibilities included coordinating team activities, ensuring efficient handling of customer inquiries, troubleshooting technical issues, and implementing best practices to deliver high-quality support services. I also played a key role in maintaining client satisfaction by fostering strong relationships, managing escalations, and consistently meeting or exceeding service-level agreements.
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