Customer Service Project Manager
Resume:
Ronald Hobson
Phoenix, AZ *****
**************@*****.***
Core
Qualifications
Oracle system
Email Excel Word
Pursuing an exciting and challenging career as a Recruiter with the chance of becoming a supervisor. I possess comprehensive experience in all facets of Customer Service. I am highly adaptable in taking on escalated issues and effectively strategizing optimum courses of action toward resolution. I have stellar customer service skills and possess exemplary communication, self-discipline and leadership skills. I excel in demanding, fast-paced environments. I have been an assistant lead, a project manager, and an educational sales coordinator. I possess all the necessary skills, experience, and desire to successfully meet the challenges required of this position
employer.
Work Experience
24/7 Intouch
Feb 2023 to Present
My responsibilities include but are not limited to giving excellent Customer information and advice at a time when they are sometimes vulnerable. To read their accounts and make logical solution recommendations within my scope and to address any issues they feel that are giving them concern. To stay consistently high in my metrics and to keep my absentee points high. To maintain a high level of professionalism at all times and to represent Marshmallow professionalism and kindness.
Carvana
2021 to 2023
Underwriter
My responsibilities were to take incoming calls from prospective buyers and to gather information and make an assessment of their credit worthiness. This entailed contacting banks, places of employment, car lenders and all matters dealing with the purchase of an automobile. I was also responsible for titles and registrations and making sure these things were done in a timely and accurate manner. My caseload was always between 30 to 45 loans daily with 10 to 15 closing daily. This was high pressure and a very active environment, something I always experienced in recruiting.
Acosta Marketing
September 2018 to 2021
Recruiter specialist
My responsibilities included but not limited to were to sorcerer screen, on board, and train. Some projects that we worked on were PetSmart where the main dog food as far as sales was being discontinued and Pet smart was presenting its own brand and it did not want the competition. So, we were hired to set up Brand ambassadors in every store in the country to present their new dog food. I was given parts of the Midwest and parts of the North East. Sourcing was the issue because it was a weekend job but it paid well. So, after the conventional sourcing did not work, I tried Junior Colleges. Within 6 days I had all of my slots filled and within the15 days we filled 288 slots throughout the United States.
Customer service/Sales Associate II
Concentrix/Sprint
July 2018 to September 2018
Provides premium customer service experience by responding to inbound phone contacts (multi- channel) to educate members on our products, services, payment processing, account maintenance, and be their personal guide to choosing services and resources that fit their needs who may request or inquiries our services, products, account maintenance, and report problem areas. Utilizes dual computer systems to initiate and complete service orders and handle customer requests, determine the appropriate
action to be taken on members behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of informing customers of those appropriate next steps, working with the customer to achieve issue resolution. Ability to discern when sensitivity is needed to support customers during interactions and ability to communicate effectively demonstrating empathy as appropriate.
Recruiting Coordinator
Legacy HealthCare
November 2017 to July 2018
My responsibilities included but were not limited to state wide recruiting for a virtual call center. It had unique requirements, needed talents and flexible schedules. I was also responsible for training individuals in using the software and dispositioning their calls while in real time communication. The
The online supervisor and I monitored calls and then critiqued them as well. I hired and trained the new staff and that made me the point of contact, the liaison between ownership and employees.
Relationship coordinator
Direct Energy
May 2014 to November 2017
As a relationship coordinator our task was to set appointments, cancel or reschedule and to always up- sell our protection plans. We did this by engaging the client with whatever their initial needs are and securing that situation with a confirmation. At that point we transitioned to become a sales rep offering a variety of items and costs
for their plumbing, electrical and air conditioning needs.
Relationship manager
Springboard Health Care
December 2012 to March 2014
Springboard is a consulting, education and talent acquisition partner for leading hospitals and healthcare organizations that are looking to develop, optimize or expand their cardiovascular service lines, we would work with top facilities across the nation such as Duke Health Facilities, Stanford University, Scripps Healthcare and many more to find the nations' top clinicians for travel and permanent opportunities. Which specialized in Cardiovascular Medicine in Cath, IR and EP. I would help the nation's top medical facilities find RN's, RTs, and Techs for travel and permanent positions. As a Relationship Manager it is my responsibility to help my clinicians through every step of the process of finding the right position for their next assignment and future assignments. I take pride in being their career matchmaker in Cardiovascular Medicine.
Aftermarket Specialist II
Ricoh USA
June 2010 to October 2012
I was responsible for maintaining a client list of 25 to 50 clients that were top 500 clients. This category means they had at least 125 machines or devices and up to several thousand nationwide. I was responsible for up-selling products to them as well as maintaining a clear and very positive relationship. In addition, there was a requirement to execute a monthly financial report that included a monthly gross from internet and phone sales as well as spikes and drops.
kept me consistently in the top 5% which totaled 15 new students monthly that met with a financial counselor and team members.
Financial Analyst
First Federal
Financial Group - Scottsdale, AZ
April 2009 to May 2010
My responsibilities included but were not limited to putting together mortgage loans for clients as well as loan modifications and debt consolidation. In conjunction with a law office, I made incoming and outgoing calls to secure the clients willingness to discuss these private matters and ultimately gaining their trust in order to rectify their financial situation.
Senior Loan officer / Trainer
1st American LLC -
Scottsdale, AZ
July 2007 to March 2009
My responsibilities included but were not limited to training new loan officers how to prepare FHA and conventional loans. These loans could then be given to a processor for submission to the underwriter and the lender of our choice. I was also responsible for coordinating our ad campaigns between print media and radio.
Education
Associate in Business Marketing
San Jose State University - Mesa, AZ
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