Customer Service My Children

Aආൻൾඋ Gൺඋർ ൺ

Tulsa, OK *****

918-***-**** - ************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Dedicated cashier and server with 10 plus years of experience in customer service and food establishment. Service-oriented with quick delivery of hot food and beverages. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. Good listening skills combined with attentive and detail- oriented nature.

S අඅඌ

Highly reliable

Responsible alcohol service

Liquor, beer and wine knowledge

Changing beer kegs

Menu memorization

Engaging personality

Familiar with Microsoft products

Positive attitude

Attending multiple customers

Handling difficult customers

Food preparation and safety

Food running

Cash register operation

Liquor license

Sale expertise

Clear and effective communication

Hospitality service expertise

Wඈඋ H ඌඍඈඋඒ

06/2017 to Current Stay at Home Mom

N/A – Tulsa, OK

Basic household duties that include, laundry, vacuuming, dishes, taking care of my children.

10/2016 to 06/2017 Bartender

Torchy's Country Plaza – Sapulpa, OK

Set up bar for operation, obtained cash bank and stocked service bar. Handled at least $200 cash on daily basis, which built trustworthiness and loyalty with owners.

Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales. Maintained accurate cash drawer of $200 per shift. Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Upsold daily specials and beverage promotions to exceed daily sales goals. 07/2015 to 07/2016 Server

Olive Garden – Tulsa, OK

Monitored guests for intoxication and immediately reported concerns to management.

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Greeted and maintained relationships with regular customers. Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.

Checked identification to enforce age requirement for alcoholic beverages. Prepared beverages and filled food orders for customers. Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

06/2012 to 12/2012 Fuel Clerk, Cashier

Food Pyramid – Tulsa, OK

Maintained current knowledge of store promotions and highlighted sales to customers.

Requested official identification for ttobacco purchases and verified details, consistently meeting strict legal standards of underage sales. Counted cash in register drawer at beginning and end of shift. Assisted customers with locating and choosing merchandise in any store department.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Helped customers manage large purchases by collecting items from shelves and storage locations.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Quickly and accurately counted drawers at start and end of each shift. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Checked prices for customers and processed items sold by scanning barcodes. Used POS system to enter orders, process payments, and issue receipts. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Used cash registers and POS systems to request and record customer orders and compute bills.

03/2009 to 08/2011 Stay at Home Mom

N/A – Sapulpa, OK

Basic household duties that include, laundry, vacuuming, dishes, taking care of my children.

06/2008 to 03/2009 Cashier

Walmart – Glenpool, OK

Checked prices for customers and processed items sold by scanning barcodes. Processed POS transactions, including checks, cash and credit purchases or refunds.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Worked closely with ccustomer service representatives to solve problems and handle customer concerns.

Eൽඎർൺඍ ඈඇ

Basic

Kellyville High School - Kellyville, OK

Coursework in HHonors Chemistry, Honors Geometr, Algebra 1 and Algebra 2 Awarded Outstanding Government Student

Graduated in Top 45% of Class

Graduated with 3.5 GPA

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