Operations Manager Customer Service
Resume:
Marcella Laird
Manager / Administrative / Sales
**** ******* **., ******, **, 75249
*************@*******.***
Professional summary
Operations Manager with extensive expertise in regulatory compliance and inter- departmental efficiency, bringing over two decades of experience in managerial and administrative roles.
Demonstrates exceptional critical thinking and problem-solving skills, consistently improving customer service procedures and fostering strong partnerships across industries. Committed to driving innovation and excellence in organizational practices while enhancing overall service quality and client satisfaction. Employment history
INTEGRAL BROKERAGE SOLUTIONS OPERATIONS MANAGER
Oct 2020 - Present
• Oversee DOT and FMCSA compliance, ensuring seamless operations and regulatory adherence.
• Facilitate inter-departmental communication, boosting efficiency and professionalism.
• Resolve client, driver, and dispatcher issues, enhancing satisfaction and service quality.
• Define job expectations, hire and train employees, fostering a skilled workforce.
• Improve customer service procedures, integrating them into client experiences for better
• outcomes.
WE-Accord LLC / Medical Synapsis LLC Liaison Officer Jan 2010 - Aug 2015
• Secured OFAC licenses for export to Iran, enhancing compliance with U.S. trade policies.
• Built strong partnerships with medical entities, facilitating seamless information exchange.
• Conducted thorough legal research on identification documents, ensuring regulatory adherence.
• Led OFAC licensing process for exports to Iran, ensuring compliance with U.S. Treasury regulations and trade sanctions policies. MIOYO International Communications Specialist
Mar 2007 - Dec 2009
• Led international sales presentations for solar surveillance, enhancing oil spill control.
• Managed internal and external communications, fostering strong international relations.
• Collaborated with global leaders to integrate solar tech, improving environmental safety.
• Reviewed contracts and prepared documentation, ensuring clarity and compliance.
• Executed impactful presentations, showcasing advanced solar solutions to diverse audiences.
Compass Bank Financial Sales Representative
Jun 2001 - Apr 2004
• Generated revenue for share holders by creating over 95% change in our status of monthly and quarterly reports, our bank location went from number 52 to the top 10
• Build strong relationships through outside sales to assist in maintaining our ranking status
• Repudiating fraud with FBI bank training classes and improved account handling
• Enhanced customer/client satisfaction through coaching and teaching staff leadership skills in proper communications
• Documentations and cash handling
Education
EL CENTRO COMMUNITY COLLEGE DALLAS, TX
TEXAS WOMAN’S UNIVERSITY DENTON, TX
LINCOLN COMMUNICATIONS MAGNET DALLAS, TX
Skills
Accomplishments
I have conducted work study programs for youth and personal mentoring one on one who have lost the parents.Working with seminars for youth summer programs local churches and The United Way for AIDS. Care giver the sick and the elderly needing in home living assistance. Registered 100s of people to vote. Recognized and awarded certificates in sales and service for personal and corporate goal attainment. Communication (Expert)
Client Relations (Expert)
Time Management (Experienced)
Organization (Experienced)
Motivation (Experienced)
Contract Review (Experienced)
Financial Analysis (Skillful)
Customer Service (Expert)
Critical Thinking (Skillful)
Leadership (Experienced)
Problem Solving (Experienced)
Negotiation (Expert)
Perseverance (Expert)
Presentation (Skillful)
Documentation (Skillful)
Sales (Expert)
Mentoring (Skillful)
Delegation (Experienced)
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